Trying to add a comcast.net email account to the new Outlook. software indicates I need an IMAP password and may need an app password as well. How do I get that?

A no answer answer. I want step-by-step instructions. I’m using Microsoft Office 365, and my question about adding a Comcast email account to Outlook is valid and I should get a valid answer for the average layman, not some abbreviated answer that requires a degree in IT to understand. I’ve been able to add email accounts to Outlook 365 in the past, fairly easily, and I need to do it again but can’t. I can’t even add an email account to the Microsoft Mail app, which performs like a poor man’s Outlook, which it sort of has become. Also I sent the support request a few weeks ago and just now getting a response.

Come on, Microsoft owns the app world, practically. Put out a solution that is easy to find and easy to understand.

Thank you, Megan. I eventually concluded that this was the case. The problem "resolved itself" spontaneously suggesting that the issue was not on my end but rather with Comcast.

I suspect that Comcast was upgrading its security systems and these measures unexpectedly created connectivity issues for legacy users who were no longer Comcast customers (a legacy user defined as a prior Comcast customer who relocated to a city where Comcast services were no available but who were allowed to retain Comcast email services at not cost). Technical support was unable to resolve the issue and provided no explanation for the lapse in service.

Getting the same “Something went wrong. Try again. you may need an app password” the setting for 3rd party was already checked. Unchecked, tried again, failed. Re-checked it, tried again, failed.

I have been a Comcast email user since 2013 and up until the last two weeks I have been pleased with the service. I moved to a non- Comcast serviced location in 2018 and so have been a legacy email-only user for the past 6 years.

My problem is similar to that described above, i.e. my Outlook 2021 is unable to consistently and reliable connect to the inbound server "imap.comcast.net" using my Xfinity credentials. I was able to contact tech support today and made it very clear that I needed an app password to so that I could appropriately connect to my Comcast account via the 3rd party Outlook 2021 app on my PC. My Xfinity account (which may lack functionality since I am not a paying customer) does not provide me with an opportunity to generate an app password that can be used to establish a comcast email connection with Outlook 2021.

I could "trick" the incoming server for short stints by turning on and off my Norton VPN. Apparently I was temporarily circumventing the "temporary blacklist" issue which appears to arise when Outlook pings the server too frequently.

BTW, my contact with Comcast today began with a chatbot>>human chat center with 3 individuals with limited expertise>>> to escalation and two call backs within a few minutes. Unfortunately, the conversations were quite scripted and were ultimately nonproductive.

In summary, I was provided with the 800 number to Microsoft Hotline chatbot which turfed me back to this website and this thread which is really quite helpful other than my Xfinity account did not have app password generation functionality (tried 3 browsers just to be certain).

Any assistance would be greatly appreciated. Thanks in advance!

Hi there. I have this same issue, have been trying to add my .comcast.net email to O365 Outlook mail and receive message "may need an app password" too, I am using the settings shown in the last message, and continue to get error message below, other info from troubleshooting....

Please advise?