Intune Update Ring - Machine still restarting during business hours

Question

Intune Update Ring - Machine still restarting during business hours

hyugai 31

Hi All,

So i setup Update rings for Windows 10 and later in my Endpoint.

and on that update ring i specific set the active hour between 8AM-5PM, however our users still getting prompt to restart 15 minutes after installing Cumulative Update during business hours.
Does anyone know why?

9 answers

Your answer

Answer 1

@hyugai , For our issue, we can check the registry key under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\device\Update to ensure all the Windows Update Ring policies are successfully deployed by Intune to the target device, here is a link with details for the reference:
https://techcommunity.microsoft.com/t5/intune-customer-success/support-tip-troubleshooting-windows-10-update-ring-policies/ba-p/714046

Meanwhile, based on my research, when we set "Deadline for quality updates" to 2 days, Before the deadline, restarts can be scheduled by users or automatically scheduled outside of active hours, according to Update/ConfigureDeadlineNoAutoReboot. After deadline passes, restarts will occur regardless of active hours and users won't be able to reschedule.
https://learn.microsoft.com/en-us/windows/client-management/mdm/policy-csp-update#update-configuredeadlineforqualityupdates

We can check if the deadline is passed which cause the restart occurs in Active hour.

Hope the above information can help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

hyugai 31

it seems like this affect numerous of company.
this KB5015807 update ignores all of intune update ring policies.

Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-07-15T01:34:25.633+00:00

@hyugai , Thanks for the reply. If the registry key on the device is already changed, but the restarting still occurs during active hours. The issue can be on windows side. I notice more and more company are affected by this. I will try my best to feedback. If I can get any update, I will post back. But with Q&A limitation, I can't guarantee if I can get any update.

Meanwhile, I notice some customers have opened case with this. If any resolution can get. I appreciate the help to share here.

In addition, you can also open case to involve both windows support and Intune support to look into the issue.
https://learn.microsoft.com/en-us/mem/get-support

Thanks for the understanding.
Crystal-MSFT 53,991 Reputation points Microsoft External Staff

2022-07-19T03:07:36.097+00:00

@hyugai , I have gotten response from our escalation. Currently, there's no such issue they found. If the registry key on the device is already changed, we suggest to open case to troubleshoot and investigate the issue. Thanks!

Answer 3

hyugai 31

like for example, i just finish installing KB5015807 and then when it finish, it prompt me to force restart within 15 minutes - saying my organization manages the updates and require restart at 15:16PM. (which is still within business hour).

Answer 4

Pavel yannara Mirochnitchenko 13,341 MVP

KB5015807 is from July 12, only yesterday, so deadline 2 days shouldn't hit him yet. There is a possible bug, that whatever your configs might be, you always gets 15 minutes. This behavior changes, my lab forces me to restart in 15 min, but now with my customer I have exact same settings and Notifications honors the deadline.

Answer 5

Pavel yannara Mirochnitchenko 13,341 MVP

Yea, I have the same thing, qual defer 0, qual update deadline 2, I powered one machine today and I am given 15min to restart.

Share via

Intune Update Ring - Machine still restarting during business hours

9 answers

Your answer