Hello Kara,
I'm Ibhadighi and I'd happily help you with your question. In this forum, we are Microsoft consumers just like yourself.
To delete your Hotmail email while keeping your Microsoft account and Microsoft 365 subscription active, follow these steps:
- Change Primary Alias:
- Sign in to your Microsoft account.
- Go to the "Your info" page.
- Select "Manage how you sign in to Microsoft".
- Add a new email as an alias and make it the primary alias.
- Remove Hotmail Alias:
- After setting up a new primary alias, you can then remove your Hotmail address. Return to the "Manage how you sign in to Microsoft" page.
- Click on "Remove" next to your Hotmail email.
- Check Subscription:
- Before deleting, ensure that your Microsoft 365 subscription is associated with your new primary alias. Go to your subscription settings and verify your payment information.
- Close Your Hotmail Email Account:
- Now, with your new email as the primary alias, you can proceed to close your Hotmail account.
- Go to the Close your account page.](https://go.microsoft.com/fwlink/?LinkId=523898%29.)
- Follow the instructions to close the Hotmail account.
Make sure that any services or accounts linked to your Hotmail email are updated to the new email address before you complete the deletion process.
Remember, closing your Hotmail email account is irreversible after a 60-day waiting period, so make sure you've moved all important data beforehand.
I hope this helps.
Best Regards, Ibhadighi