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New Outlook reporting problems with deleted account.

Anonymous
2024-03-06T01:02:30+00:00

In new outlook (Windows 11), I deleted an account (a service I no longer use: gol.com). Now I get mail notifications that my gol.com mail settings are out of date. Since this account was copied from my old Windows Mail account, it means that New Outlook isn't updating something correctly.

This is a bug.

Outlook | Windows | New Outlook for Windows | For business

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Anonymous
2024-03-06T04:42:38+00:00

Hi. I'm Brian and I'll try to help.

With the new Outlook closed, try this: click Start and in the search field, type

olk.exe --clearLocalState

Be sure there is a space after "olk.exe" and pay attention to the case of the characters in the command. This should reset the profile for the new Outlook. Let me know if it helps or not.

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  1. Anonymous
    2024-03-06T11:31:36+00:00

    Oops. Your fix didn't work.

    The message announcing that the deleted account settings are out of date is back.

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  2. Anonymous
    2024-03-07T09:29:45+00:00

    That I can't get rid of default folders I'm not using is a problem. There's no need to display default folders I'm not using. So I'd like to not display default folders I'm not using. This inability is seriously obnoxious. Your UI designers can add default folders because someone thinks it's really kewl to display RSS, frobs, trunions, truffles, and tribbles, even though I have no interest in using RSS, frobs, trunions, truffles, or tribbles. Again, this is non-user-friendly and obnoxious. Please, put in a bug report.

    For the record, I'm using a 32" high-res display, so that these unused default folders cause my second and third email acccounts to be scrolled off-screen is an impressively bad UI design.

    I don't see a Forwarding item, so I can't click it. (This is _new_ Outlook that replaces Windows Mail.) I've spent a fair bit of time searching for a Forwarding item...

    This Forwarding message appeared immediately after I switched to new Outlook, and appears every time I run the program. Every. (It's a pop-up that appears in the upper right over the Outlook main window obscuring the New Outlook/Mail button. It appears just after the program finishes displaying it's window on opening. It appears in a new instance of Outlook if I open multiple coppies of the program.) Since this message is undocumented and apparently unknown to anyone at Microsoft, it's hard to know if I should or shouldn't click the "Turn off" button in the pop-up.)

    The "Your Gol account settings are out of date" message is a Windows notification. I'd guess that Windows Mail set something in the Registry, and new Outlook failed to clean up correctly when I deleted the account in new Outlook. So this is indicative of a bug. Again, please put in a bug report.

    Also, for the record, the reason I'm screaming and squawking here is that I'd like to be a happy user of new Outlook so that I don't have to futz with a third-party email client. I'm trying to help here.

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  3. Brian Tillman [Outlook MVP 2007-2019] 25,890 Reputation points Volunteer Moderator
    2024-03-07T04:18:54+00:00

    The folders you mention are default folders that Outlook always has. You can't get rid of them.

    Open Outlook's Settings and choose the Mail setting on the left. You should them see a Forwarding item. Click that. Do you see any forwarding value? If you do and you didn't create it, your account may have been compromised.

    I can't explain why the error came back. Perhaps someone else will have an idea. Sorry.

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  4. Anonymous
    2024-03-06T07:53:54+00:00

    That seemed to work. At least I haven't seen that message again.

    While I'm at it, I get a popup message every time that says "Forwarding. email is being forwarded to ******@alum.mit.edu"

    I have no idea what that means. @alum.mit.edu is my main email, but I'm not sure there's any such address as "@alum.mit.edu" It'd be nice if the reason for this message could be resolved and the message not displayed.

    While I'm at it TWO, when I open my main email, there are all sorts of folders, Inbox, Drafts and the like are sensible,

    but there are SEVEN folders I don't use displayed. This eats up screen real estate, and I can't see my other email accounts.

    It'd be nice to be able to hide the folders (RSS feeds, Archive, ...) that I don't use.

    This would be a major improvement in usability.

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