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Bookings notes are not showing in outlook or on the "edit" section of bookings.

Anonymous
2023-08-21T17:46:55+00:00

When we have customers book through Bookings and leave notes, they no longer show up on our calendar invite. Also, if I log into the bookings admin page and go to edit the booking itself, the notes section is blank. We have tested numerous times to add notes and it allows us to, but the notes seem to disappear afterwards.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-04-04T18:09:10+00:00

    I have a similar issue, I have added an custom field for "Additional Notes". In the Outlook appointment, I see both the Customer Notes and the Additional Notes, but when editing the appointment from the Bookings Calendar (via Teams or web), I see the additional notes, but the Customer notes section is blank.

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  2. Anonymous
    2024-02-02T18:02:02+00:00

    I am also having the issue where the details are not being shown for both web and desktop versions of Outlook.

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  3. Anonymous
    2023-10-12T23:07:48+00:00

    this is happening to me also, it happens in both desktop client and web access for me. when user signs into their MSOFT account to book through my page, it doesnt show their name in the title, and also the notes are not included in the appointment. if they book it as a guest, it works perfectly fine. Please help!

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  4. Anonymous
    2023-08-21T18:48:54+00:00

    Hi Aaron Williams,

    Good day.

    Thank you for connecting with us in Microsoft community.

    According to your description, before moving forward, could you please share with me below more information to understand your particular situation?

    1. I understand that you are using Outlook desktop client, if yes, could you please share with me what Office version number are you using currently? About Office: What version of Office am I using? - Microsoft Support
    2. If you open Outlook in safe mode, can you confirm me are you getting any difference?
    3. Furthermore, I need to double check what situation are you getting on Outlook web application client (https://outlook.office.com)?

    I am asking some information because I did not find some specific information in your thread description to know your situation.

    I will be waiting for your next updated about it.

    Thank you for your precious time and kind cooperation.

    Sincerely,

    Darpan

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