Cheapest licence for user to access shared inbox / shared users

Yes, an F3 will work if you are web-based only. This is typical when using Kiosk computers. To configure a computer in Kiosk mode see;
Configure kiosks and digital signs on Windows 10/11 desktop editions - Configure Windows | Microsoft Learn

The user can then login to Outlook using a web browser.

There are a variety of possibilities as to which account type is used for the Windows computer itself. See the documentation in the link above for more info.

You can also offer a shared computer to which they login with their own credentials. Then the use of Outlook for Desktop is possible as well (since each user can store their own settings within Windows) and the use of device-based licensing is then recommended.

Another way to go would be to provide mobile devices instead of stationary computers. This can be a good choice when your floor personell roams through the entire shop and can make sales as well. Then you wouldn't directly need a "classic" check out desk either. The Apple Store is a good example of that.

There are lots of possibilities, but which exact once you should choose depends on your working scenario. Credential sharing is not one of the possibilities which you should consider ;-)

Thanks still confused to be honest.

So would a f3 licence work? how do other people do it we cant be the only industry that users shared users and wants to get rid of them?

Thanks

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Any license including a personalized Exchange mailbox will also allow you to access Shared Mailboxes.

An F1 license only provides access to Outlook on the Web. This is usually preferred for Kiosk computers since this wouldn't leave a "footprint" after closing the browser session (configured for Kiosk usage as well).

Otherwise, you'll need to look for licenses which include Exchange Plan 1 or Exchange Plan 2, like an E1 license, or get it as a separate product;
Compare Microsoft Exchange Online Plans Microsoft 365

Note that you'll need to properly license Outlook for Windows itself as well if you want to use that on your Kiosk/shared computer. This can be done either via a Microsoft 365 subscription, via Microsoft 365 device-based licensing, or via a perpetual license of Office 2021.

Hello

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We've received your query and you can expect to receive response from one of our community moderator accordingly.

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