How do I login without the authenticator or a phone number?

Hello! Jax Lange

Thank you for posting in Microsoft Community

I understand that you’re facing difficulties with 2-step verification on your Microsoft account, and I’m here to assist you. I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can to help you with the process.

Allow me to ask:

1. Can you still sign into your account in https://account.microsoft.com/ ?
2. When did you change/update your phone number on your account?
3. I would like to know what @domain and who is hosting your email account? example for @domains: Gmail.com, Yahoo.com, Outlook.com/Hotmail.com
   • May I know if the account is for Work/School use? or Personal (Hotmail/Outlook.com) use?
4. Do you use password, PIN or other sign-in options for signing on to your account on the device?

Let’s work through this step by step:

1. Web Browser Method:
   • Sign in to your Microsoft account using a web browser.
   • Go to the Security settings page.
   • Look for the Two-step verification section and click on it.
   • Choose Turn off two-step verification.
2. Microsoft Authenticator App Method:
   • If you have set up your work or school account in the Microsoft Authenticator app, follow these steps:
     1. Go to the Security info page (you can find it by signing in to the Microsoft 365 portal at office.com).
     2. Select Add sign-in method.
     3. Choose Authenticator app and follow the on-screen instructions to scan the QR code with your mobile device.
     4. Approve the notification through the Microsoft Authenticator app.
     5. Select Save.
3. Removing Account from Microsoft Authenticator App:
   • If you want to delete your account from the Microsoft Authenticator app:
     • Open the Microsoft Authenticator app.
     • Select the account you want to delete.
     • Go to Settings and choose Remove account.
4. Turn Off Two-Step Verification Prompt on a Trusted Device:
   • Depending on your organization’s settings, you may see a checkbox that says “Don’t ask again for (number) days” when performing two-factor verification.
   • If you’ve selected this option to stop two-factor verification prompts and then lose your device or suspect it’s compromised, consider having Microsoft 365 sign you out of all your devices to protect your account.

Here are some helpful links on how to keep your account safe and secure:

1. How to help keep your Microsoft account safe and secure - Microsoft Support
2. Sign in using two-step verification or security info - Microsoft Support
3. Microsoft account security info & verification codes - Microsoft Support

Please note that the 30days is the estimated days for the automated server to approve the change on your account. Just to set your expectations that Microsoft accounts are managed by an automated server in which we do not have any manual access to this, and we have limited tools for checking your account and subscription details in Community.

Remember that turning off two-step verification reduces security, so proceed with caution. If you encounter any issues, please let me know, and I’ll guide you further.

Thank you,

Vince

Microsoft Community Moderator

are you stupid or what, the problem that we're having here is i cannot access my microsoft account cuz not i forgot my passcode but the site keeps telling me to go to microsoft app and get a code or use a security code when i dont have access to my account in the first place who made this rules are yall dumb i dont have access to the app cuz i didnt know it existed and no security code either so how im i supposed to access my account now

I cannot believe that there is no response or solution to this extremely common problem, Microsoft is what my school functions on and I have not been able to get into my course navigator or email for weeks no matter what I do, when I try to log in it asks me to verify a code with the authenticator. when I say I can't and don't have access to my authenticator it tells me ok that's fine just get a code from ur authenticator app THAT I JUST SAID I DONT HAVE ACCESS TO. I even went into the app oh my phone and tried to log in and hopefully be able to set up the whole thing and then it tells me to go into the authenticator app and give them the code although THIS IS THE AUTHENTICATOR APP AND I DONT HAVE ACESS!

i have a problem i deleted my account in the authenticator app and i didnt back it up and i have no device signed in with this account and i dont have any sign in method except the authenticator app my account is a school account and i need to sign in as soon as possible please help me .

Hello , I am the administrator on our account. one of our employees has been locked out of her email/account. I have gone in a reset her password multiple times. However it is asking for an authenticator which has never been set up. so we have no way to get a code. it wont give me an option to send a code to her phone which i was able to add? So both of us can not get in ! What do i do ?

without an authenticator code, I can't login to my MS account and go to settings to turn off MFA. That's the problem.