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I use my Outlook email on Google Chrome in the tabs. When in the Outlook email, I have been using the "my templates" button multiple times a day to insert pre-loaded text I have saved depending on the type of email. All of the sudden it is no longer working, even though I used it as recent as this morning. When I go to click on the button nothing happens, no error message, and it no longer pulls up my list of templates. I restarted my computer and made sure my Google Chrome was up to date, cleared my cache, and logged in and out, but other than that I am not sure why it is no longer working.
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Answer accepted by question author
I use the web version of Outlook (in Chrome) and noticed yesterday that My Templates would not show. Cleared cache, cookies, restarted, etc. Wouldn't work.
Tried Firefox and My Templates did work, but using Firefox for other work sites makes them run wonky.
Went back to Chrome, under settings, site settings, and disabled the pop-out blocker / redirect. Template now work in Chrome.
Same issue here. Please let me know if there is a fix.
Its not working on Outook web version. Tried Edge, Chrome and Firefox and still not working. Please advise.
I have the same proble, it was working fine till 2 days ago, on outlook classic the template is working ( I use the app from the windows not the web) and on outlook new it stopped working any template.
I have talked to my office admin team through my work organization and they are unsure of why it is occurring either. I asked a coworker if they were able to get to their templates and they are, which makes me believe that it is a individual issue rather than my whole organization. They were working fine an hour ago and isn't now so not sure what changed in that moment.
As for your steps to try- I can't add a new template because when I click on the "my template" button the sidebar doesn't even pop up for me to have an option to create a new template.
I have tried both a different browser and incognito mode and neither are allowing the function to work either. I also tried submitting a ticket to the admin center, but Microsoft said I did not have permissions since this is on a work computer. Again, as said before I have already talked to my IT and they're not sure of the problem's origins either.
Thanks
