A folder disappeared from my Outlook mail and I can't find it anywhere. Any suggestions? I've tried everything posted online.

Hello Tami Villa Schwartz,

Good day! Thank you for reaching out to the Microsoft Community.

I understand how frustrating it can be to lose an important folder in your Outlook mail, especially after trying various solutions without success. A folder has disappeared from your Outlook mail, and you have been unable to locate it despite trying all the suggestions found online.

I appreciate your diligence in trying to resolve this issue on your own. May I know the outlook version you are using? What version of Outlook do I have? - Microsoft Support

In the meantime, let's explore some additional steps that may help you recover the missing folder.

Use Outlook Web App (OWA)

• Log in to Outlook on the web >Navigate to the Mail section and check if the folder appears there. Sometimes folders can be hidden in the desktop app but visible in the web app.

Use Advanced Find:

• Press Ctrl + Shift + F to open the Advanced Find dialogue.
• Search for an email you know was in the missing folder. Click the Browse button to see if the folder is listed.

Folder Size View:

• In Outlook, you can view the folder sizes, which may help you locate the missing folder >Right-click on the mailbox root (e.g., your email address) and select Data File Properties or Properties for [your account].
• Click on Folder Size to see a list of all folders and their sizes. Look for your missing folder here.

Expand All Folders

• Sometimes folders can become subfolders of other folders accidentally.
• Right-click on the root folder (usually your email address) and select Expand All. This will expand all folders and subfolders so you can look for your missing folder.

Reset Folder View

• In the Outlook desktop app, sometimes resetting the folder view can help.
• Go to the View tab >Click on Reset View.

Reset the View Settings.

• Close Outlook >Press the Windows + R keys, type outlook.exe /cleanviews, and click OK or Enter.
• This will reset the views in Outlook.

Alternatively, you can follow the below steps to reset the view settings:

• In Outlook, go to the View tab
• In the Current View section, click Reset View.

Check the Deleted Items Folder

• Click on the Deleted Items or Trash folder >If the folder is located or found, right-click on the folder, choose Move, and then click Other Folder.
• From the list of folders, choose the main folder where the folder was earlier located and click OK. This should restore the disappeared folder in Outlook.

For more detailed instructions, you can visit the Microsoft Support page: Recover and restore deleted items in Outlook - Microsoft Support

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your cooperation and looking forward to your response and have a great day ahead!!

Sincerely,

Microsoft Community Moderator