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Icloud email not working in outlook

Anonymous
2024-08-08T18:21:42+00:00

my icloud account has stopped working in outlook, I have deleted my icloud account from outlook and attempted to re install, I have used a veryfication code as my icloud password but still doesnt work, my icloud has worked perfectly for years and today outlook decided to request smtp.mail.me.com requires my password but that would not work so I deleted my icloud email account and tried to install as a new account but this will not work

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-08-09T03:47:07+00:00

    Dear David Speed1

    Thanks for your post in Microsoft Community.

    It sounds like you've encountered an issue with your iCloud email account in Outlook. Here are a few steps you can try to resolve the issue:

    First, you can refer to the official detailed steps below to add an iCloud account in Outlook:

    Add or manage an iCloud email account in Outlook - Microsoft Support

    Ensure App-Specific Password: Since you've mentioned using a verification code as your iCloud password, make sure you're actually using an app-specific password. Apple requires app-specific passwords for third-party apps like Outlook. You can generate one by going to your Apple ID account page, selecting "Security," and then "Generate App-Specific Password."

    Check SMTP Settings: Double-check that the SMTP server settings in Outlook are correct:

    SMTP server: smtp.mail.me.com

    Port: 587

    SSL: Yes (STARTTLS)

    Authentication: Required (use the app-specific password here).

    IMAP Settings: Ensure the IMAP settings are also correct:

    IMAP server: imap.mail.me.com

    Port: 993

    SSL: Yes.

    Remove and Re-add Account:

    Since you’ve already tried removing and re-adding the account, make sure you’re following the correct steps:

    Go to Outlook > File > Add Account.

    Enter your iCloud email address and choose "Manual setup."

    Enter the server settings manually using the correct IMAP and SMTP settings.

    Update Outlook: Make sure your Outlook application is fully updated. Sometimes, issues like this can arise due to bugs that have been fixed in newer versions.

    Also, check if the iCloud account status is normal and if there are any security setting levels that can be changed.

    I hope the above steps can provide you with reference. Please let me know if there are any additional questions or details I can help with.

    Best Regards

    Clara G| Microsoft Community Support Specialist

    5 people found this answer helpful.
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  2. Anonymous
    2024-08-12T18:39:00+00:00

    Thanks Clara,

    It was the App specific password I needed :)

    Really appreciated

    David

    2 people found this answer helpful.
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  3. Anonymous
    2024-08-13T02:03:17+00:00

    Dear David Speed1

    I'm glad my reply can help you. Please vote Yes or No to share your feedback, so we can improve our support and help others with similar issues.

    Please let me know if there are any additional questions or details I can help with.

    Best Regards

    Clara G| Microsoft Community Support Specialist

    1 person found this answer helpful.
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