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Add or re-subscribe to a subscription in "new" Outlook settings?

Anonymous
2024-05-10T13:48:30+00:00

Hi,

I've seen several questions around this issue going back years, and unless I've missed it, I have yet to see a solution to this problem:

I am using the "New Outlook" Windows Mail client for a Hotmail account. I have unintentionally "unsubscribed" from a sender that I need to receive emails from, and I need to either remove that sender from the unsubscribed list, or re-subscribe to that sender, but there doesn't appear to be a means to do EITHER. From a trouble-shooting standpoint, there is no rule blocking emails from this sender, and nothing has changed on the sender's side. I've added the sender to my "safe" senders/domains and mailing lists. I've also tried re-subscribing/re-confirming my email address on the sender's site, but I never receive the confirmation email. In short, nothing works!

What must I do to re-enable receiving emails from an "usubscribed" sender that's being "silently" blocked by Outlook?

Thanks

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-07-01T10:43:10+00:00

    Its really not a bug. Its more of a programming thing. They need to add the "Remove" option on the three dot drop down radio button list. Then it should work fine. They more than likely overlooked it and/or forgot to add it.

    Lol...You're absolutly right, it's not a bug. I was using "bug" "colloquially" to describe something that doesn't work the way it's expected to, or missing an expected feature or functionality. As a "prgramming guy" myself, I find your description of the issue spot-on. :)

    Cheers!

    MSUser367110

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  2. Anonymous
    2024-06-29T15:12:31+00:00

    "There is no REMOVE button on the lists you've unsubscribed from This is what the OP is talking about notice SCREENSHOT below". I am having the same issue as the op. I have tried your remedies they are not working. Could you please give us the Ability to Remove the Unsubscribed Subscriptions from the Unsubscribed List. There is only one option on the three little dots on the right, "Block" the list you have unsubscribed from.

    I am not going to make another 365, microsoft ,hotmail account just to recieve one subscription, or fwd mail from another account, those are not solutions when the problem is on your end. Someone forgot to add the "remove button" from the " Lists you've unsubscribed from" in the New Outlook. I relize the New Outlook is a new product, perhaps someone overlooked this feature, but bieng able to put subscriptions, or peoples subscriptions you moderate that they are subscribed to on hold for businesses in corporate enviroments, having the ability to remove those people from the lists you have unsubscribed them from, when you want to re-add them, is a pretty essential and benificial thing.

    Please Fix it.

    Thank You

    Bry Man

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  3. Anonymous
    2024-05-13T20:16:58+00:00

    Hi Shawn Z,

    Thanks for your response.

    Yes, thanks for the suggestion. I had decided to just change my email address to another email account, so I've been receiving the emails there. My plan was to do exactly what you suggested with regards to contacting the web site, but I wanted to wait for your response to see if there was any more that can be done on the outlook side. I will contact them and see if they in fact maintain a list of "unsubscribed" email addresses, but in all honesty, I don't believe this will solve the issue, as I didn't unsubscribe on THEIR side (i.e.: click the unsubscribe link in the body of their email), plus, based on my initial converstations with them, they said that their system shows the emails being sent, and indeed, my "sent messages" folder on their system lists the emails sent from their system.

    I believe this to be an Outlook issue that stems from the inability to remove email addresses from the "unsubscribed list" in Outlook.

    Can you please tell me (Or ask the Outlook Team) WHY Outlook doesn't provide a way to remove email addresses from the "unsubscribed list"? This strikes me as an obvious functionality omission that should part of the Outlook mail settings. Does "blocking" email addresses work the same way? Once you block someone, they are forever blocked? Surely Microsoft can see that this is extremely poor UX design.

    Thanks again Shawn!

    I look forward to your response as well. 😉

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  4. Anonymous
    2024-06-30T23:14:27+00:00

    What really suprised me is the way the microsoft tech didnt understand the problem. He should have looked at the settings, subscription page or atleast double checked it to "look at" and "confirm" the problem we are having. He can confirm it by unsubscribing from a not so important e-mail list he is subscribed to. Then try to remove it from the list and when he can't, try his own remedies to fix it.

    Its really not a bug. Its more of a programming thing. They need to add the "Remove" option on the three dot drop down radio button list. Then it should work fine. They more than likely overlooked it and/or forgot to add it.

    Bry Man

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  5. Anonymous
    2024-06-30T18:06:03+00:00

    Agreed Bryman!

    Although I didn't hear back from the subscription-list provider, I strongly suspect that contrary to what is being communicated, the issue is on the "New" Outlook side! Especially since during my initial conversations with the email subscription provider, their systems showed the emails were still being sent, as well my being able to log in to my user account on their site, and see up-to-date messages in the "sent messages" folder. Unfortunately, I just got tired of dealing with it since I had another account I could receive the emails at. But I can easily see how this could be a critical issue for a business user/employee using the Outlook client for their business or work account that's subscribed to an important email newsletter or mailing list.

    With as many Windows Updates as we receive, I don't know why such an obvious bug in the Outlook client software hasn't been patched by now.

    MSUser367110

    "There is no REMOVE button on the lists you've unsubscribed from This is what the OP is talking about notice SCREENSHOT below".

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