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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 79%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Hi all,
I'm unable to remove KB 5015811 on Windows server 2019, this last Windows update causing on printers (timed out for scaning and printing):
Getting "an error Not all of the updates were successfully uninstalled" when I try to to uninstall from uninstall update
Getting "error code 0x8007371b" when I try to to uninstall with wusa /uninstall
I tried:
Regards,
H.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
The top one should be the SSU which can't be removed. The second one should be the LCU package.
dism /Online /Remove-Package /PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.3165.1.8
--please don't forget to upvote and Accept as answer if the reply is helpful--
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
Hi Patrick,
I tried: dism /Online /Remove-Package /PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.3165.1.8
Getting: *An error occurred - Package_for_Rollupfix error:08007371b
Regards,
Thanks
Sounds like something new is now broken. What I posted above would have worked had it not been broken.
https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-errors#0x8007371b
--please don't forget to upvote and Accept as answer if the reply is helpful--
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 76%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Hello @Hugor
This type of error, 08007371b, requires in depth review of most recent CBS, ideally a copy just after receiving the error. Please share the same to help.
Regards,
Juan Sobrado.
SSUs are now an integrated part of updates. You cannot uninstall an SSU
If you want to remove the LCU
To remove the LCU after installing the combined SSU and LCU package, use the DISM/Remove-Package command line option with the LCU package name as the argument. You can find the package name by using this command: DISM /online /get-packages.
Running Windows Update Standalone Installer (wusa.exe) with the /uninstall switch on the combined package will not work because the combined package contains the SSU. You cannot remove the SSU from the system after installation.
https://support.microsoft.com/en-us/topic/july-12-2022-kb5015811-os-build-17763-3165-f3bdb13c-d767-47dc-a077-0ea0e9421a96
--please don't forget to upvote and Accept as answer if the reply is helpful--
I also tried the DISM/Remove-package command line, when I do dism /online /get-packages
The KB 5015811 is not listed on the list of package.
Regards,
H.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 24%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
@Hugor
Thanks for your posting on Q&A.
Please follow the below steps to remove the LCU:
Run the below PowerShell script to get the package name:
DISM /online /get-packages
Run the below PowerShell script to uninstall the update:
dism /Online /Remove-Package /PackageName:Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.3165.1.8
Best regards,
Rita
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Hi Rita,
Same error message from PowerShell: **An error occurred - Package_for_Rollupfix error:08007371b*
Is there any error tips in the DISM.log?
According to the reminder, the log has been placed into C:\Windows\Logs\dism.log
Hello Sir,
I agree with Juan Sobrado. To further troubleshoot the cause of the problem, it is not enough to provide a screenshot of the error. We may need the whole log files to troubleshoot.
In addition, please follow the below link to reset Windows Update components and confirm whether it is helpful.
https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources#how-do-i-reset-windows-update-components
In fact, the method is correct to uninstall the LCU. I have tested it in my lab. It worked great.
It seems that there are something wrong with your environment.
Thanks for your understanding and cooperation.
Best regards,
Rita
