How do I change my offline status to online in the new version of outlook?

Many thanks for your kind response,

I apologize for the confusion. It seems that you are experiencing an issue with your presence status in Outlook. Therefore, to better understand your query and provide possible solution, May please double confirm if you have checked your presence status in your Microsoft Teams also Offline? If you haven't check it yet, kindly check your Teams presence status and if it is set to offline, change it to available and check if there is any difference. To do this, Sign in to Microsoft Teams app or Teams on the web with the same credential -->Click on your Profile Picture (locate at the right top corner of the app) -->check the status and change. You can refer to the screenshot below:

For additional information, you can refer to Presence in the new Outlook for Mac - Microsoft Support

I look forward to your update. Please feel free to let me know how it goes or if I got you wrong. If you still have any concerns, please let me know so I can provide more suggestions.

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator

Hi Libeamlak,

Thank you for the reply but I believe we're talking about different things. I followed the steps you gave me and saw that I am still experiencing the same issue of my account appearing offline to others. I have attached a photo to show you what I mean. There is an X that appears next to my icon as well as it says I am offline even though I am online and it is still during my work hours. Could you help with this?

Also, I am using Outlook online but I see this issue appear in the Outlook app on my Mac as well.

Thank you,

Kxlly

When only using the in-browser (Edge) Mail, Calendar, etc. apps, and the desktop Teams app for Mac, if Teams is closed, the "online" status set for the Profile disappears and reverts to "offline". Is there any way to persist that "online" status in the Web apps, with the Teams desktop app for Mac closed?

Hi Libeamlak,

That was it! I followed your steps and it was fixed. Thank you for the help!

• Kxlly

Hello Kxlly,

Many thanks for your kind update,

I am glad that your issue is resolved. please feel free to let me know if there are any questions, and if you think the above reply is useful and can help to clarify the issue, could you please help to vote or submit feedback on my above reply? it helps other user who are searching for the same solution. Thanks for your support and understanding.

For other questions, feel free to add your post in the Microsoft Community team.

Have a great day! 

Sincerely,

Libeamlak | Microsoft Community Moderator