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My hotmail account is bouncing back emails saying it is full but I have deleted loads and have plenty of space now showing free. Please help?

Anonymous
2024-08-27T05:49:48+00:00

The message in the bounce back mail - Remote server returned '554 5.2.2 mailbox full;

Microsoft unified storage is full

I have deleted a significant amount from my inbox and sent items and cleared my deleted items also. I have storage now showing as available but I still can't send or receive emails.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-08-27T12:27:17+00:00

    super helpful - thanks so much - I was ready to launch the laptop out the window!

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  2. Anonymous
    2024-08-27T06:57:09+00:00

    Dear Tina Sharp1

    Thank you for posting in the Microsoft Community.

    I understand your situation. 554 5.2.2 mailbox full refers to sending to the other party's mailbox when the other party's inbox is full resulting in a return. Do you mean that this happens when you send an e-mail to yourself?

    This is because Outlook's storage mechanism is going to be in Outlook and OneDrive together. For example, you receive an attachment. This attachment will be saved in both Outlook and OneDrive. If the space of one of these two programs is full it will send and receive emails normally.

    You can login your hotmail to outlook web version. Then click on Settings->General->Storage. Click on Outlook (attachments). Save the attachments that take up more space locally and then delete the attached emails from your mailbox. Then empty these large attachments from the deleted folder and recoverable emails from the deleted folder.

    Then click OneDrive. to check if these large attachments are still saved in OneDrive. If so clean up the storage space in OneDrive and remember to clean up the Deleted folder as well.

    You can also choose to expand your mailbox storage by subscribing to Microsoft 365. The basic version provides 50G of Outlook storage space and 100G of OneDrive storage space.

    Upgrade to Outlook with Microsoft 365 | Microsoft 365

    I hope that my reply will be helpful to you.

    Please feel free to let me know if you have any further updates, thank you.

    Best Regards,

    Simon - MSFT | Microsoft Community Support Specialist

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