Recovery of Hotmail Account

Hi, MartinB75

Welcome to Microsoft Community. 

I'm sorry to hear that you are experiencing issue with your account. I'm here to help and I'd like to provide you with some advice but I need to know more about your issue, thank you for your understanding.

You have mentioned that your account has been locked and you have alternative emails or phone, can you try to unlock your account with your alternative security information? Did you encounter any problem during your unlocking process?

If you did, you can provide me with a full screenshot with error message, never include any personal information in your screenshot if you do so. You can also wait for a few days and try to unlock your account again.

Also, you said that you are not receiving confirmation email in your other stated email address. I'd like to know what are the domain and protocol of this email account? If you are not sure you can refer to your email service provider for help, usually you can find them in support website.

With these information I can have a better understanding of your problem and we can solve it with more efficiency. Thank you for your cooperation and patience. If you have any update you can post here and let me know.

Best Regards,  SchaleP-MSFT | Microsoft Community Support Specialist

Hi, Martin Bogan

We appreciate your effort on issue  and I'm very happy to know that everything is now working on your end. 

If you encounter any new problem with Microsoft product, you can always start a new thread in the community, have a good day!

Best Regards, SchaleP-MSFT | Microsoft Community Support Specialist

Hi SchaleP,

I have now got access to my account. Thanks v much for you assistance.

B regards,

MartinB75

Hi, MartinB75

Since you have a new and available email address to receive code, you can use this email address to unlock or recover your account here: Recover your account (live.com)

Meanwhile, I'd like to give you some suggestions on not receiving emails:

Check your spam folder

1. Log in to Outlook.com.
2. Click the Junk Email tab on the left panel.
3. Check if the email you are missing is in this folder.
4. If you notice messages that should have been sent to the Inbox, select the checkboxes to the left of each message, and then clickNot Spam.

Check your blocked senders list

1. Click on the gear in the top right of the screen in Outlook.com - More Email Settings. Under Spam prevention, click Allowed and blocked senders.
2. Click Blocked Senders.
3. In the list of blocked senders, select the name or domain (part of an email address that is after the @, such as MSN or hotmail.com) from which you now want to receive emails, and then click Delete.

Add the email address to your safe senders list

1. Click on the gear at the top right of the screen in Outlook.com - Other Email Settings. Under Spam prevention, clickAllowed and blocked senders.
2. Click Authorized Senders.
3. In the text box, enter the email address or domain where you want to receive emails, then click Add.

Check your custom filters

1. Click on the gear in the top right of the screen in Outlook.com - Other Email Settings. Under Outlook Implementation, click New Message Sorting Rules.
2. Do one of the following, depending on what you want:
3. Click Editnext to the filter you want to edit.
   Or
   Check the filter you want to clear and clickon Deleteatthe topofthepage.

Note: Not all international characters are taken into account by filters.

Check your spam settings

1. In the top right corner of the page, click the cogwheel and then click Other email settings.
2. Under "Spam prevention," click Filters & reports.
3. Under "Choose the blocking level," choose the level of protection you want, then click Save. If the "Exclusive" level was set, messages from senders who are not in your contact list were sent to your spam folder.
4. When you click Save, you return to the options page.

Check your reply-to address

1. In the top right corner of the page, click the cogwheel and then More email settings. Under Compose Message, click Reply-to Address.
2. Select the Current email address option.
3. Click Save.

If there is anything I misunderstand or you have anything to update, you can post here, thank you for your cooperation.

Best Regards,  SchaleP-MSFT | Microsoft Community Support Specialist

Hi SchaleP,

Thank you for your welcome and your response. My account has been locked due to 'We have detected unusual activity on your Microsoft account ******@hotmail.co.uk, or believe your credentials are at risk'. I do not have my original alternative email or phone number, as both were from a previous employment, and I do not have access to either. When prompted to verify online, I have confirmed my new alternative e-mail address to receive a log-in code. Upon receipt of same, I have completed the information in the recovery form and submitted thereafter. Upon submission, the notification is 'We’ll send an email to xxxxxxxxxxxxxxxxxxx.co.uk to let you know if you’ve provided enough information to recover your account. It usually takes us about 24 hours to review the information submitted'. I have not received an email despite repeating this process approximately 6 times after the last 3/4 days.

My new alternative e-mail address domain is registered @ 123.reg and protocol is IMAP. I have no issue in receiving a log-in code to this address.

Thank you for your help.

Best regards,

MartinB75