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Hotmail not working in blackberry hub and services on Android phone.

Anonymous
2024-07-23T16:25:35+00:00

Keep getting asked for hotmail password, and when I enter, it goes back to asking for password.

This problem started in February and none of the suggested fixes worked.

A number of ppl tried deleting hotmail and re adding and they couldn't get the account back.

Fortunately, a community member sent me instructions on how to manually set up and it worked.

Today, I got the same password message.

To be clear, I DO NOT want instructions on how to add hotmail to outlook. I don't like the new outlook on my phone. BlackBerry Hub is much more efficient as every account and app notifications come through in one place.

It's not a problem with the Hub because everything else was working fine the last time this happened and is working fine now. My Gmail account and my Bell account, plus WhatsApp, texts, Instagram, and Facebookare all working fine and I've never got any messages from them saying I need to enter a password.

So, whatever coding you did at the beginning of the year, and recently, needs to be fixed.

I'm starting to think this is being done to force ppl to use the new outlook..

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2024-08-29T03:13:50+00:00

Microsoft recently changed their authentication process and the BlackBerry Hub app hadn't been updated to work with the new process. I'm a beta tester for the BlackBerry Hub app on Android and a release just came out today (8.24.2024) that fixes the problems with Microsoft accounts (Hotmail, Live, and Outlook).

I'm not sure when they'll release it publicly, but keep an eye out for an update in the Google Play store. Once the update is release, you'll need to

  1. Open the BlackBerry Inbox app
  2. Click the Gear Icon
  3. Scroll down and select Manage Accounts
  4. Select your Microsoft account (Hotmail, Live, and/or Outlook)
  5. Click the trash can in the upper right corner
  6. Go back to the Manage Account page
  7. Click the + icon
  8. Add an email account
  9. Enter your email address, Next
  10. You'll be prompted for your password, but instead, I clicked on the new "SIGN IN WITH MICROSOFT" option
  11. On the next page that loaded, I had an option to "Send notification" that triggered my 2FA process. Once I approved the request, the account was added (at the bottom of my account list) and my messages began to arrive again.

I'm with you on the BlackBerry Hub app... there isn't anything else out there even close on Android in my opinion and I've been looking since January when I first started having problems.

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Anonymous
2024-10-10T13:33:45+00:00

Recevied this from Blackberry support: (******@blackberry.com)
It worked well.

"We have pushed an update to Google Play that now allows you to add your Microsoft email account with modern authentication. 

If you currently have your Microsoft account configured in Hub, please remove it and then re add the account. After entering the email address in the Add Account flow, you will be asked for a password, below which is a button labeled "Sign in with Microsoft". Rather than entering the password,  click this button and use the Microsoft prompts to login, accept any permission dialogs, and you should be able to complete the workflow and now access your email.

Please let me know if you have any questions, and I would be happy to hear any feedback you have.

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  1. Anonymous
    2024-08-05T17:07:16+00:00

    I have the latest version of outlook. I don't like it. They layout and functionality are not nearly as good as getting hotmail through the blackberry hub and services.

    The blackberry hub and services is not the problem. My personal account and Gmail work just fine as well as WhatsApp, Instagram, Facebook, text messages etc.

    I tried adding outlook to the hub and services, but the messages on hotmail still don't come through the hub right away and I'm still getting the your account needs to be updated massage.

    The even weirder thing is that my homail messages are coming through the hub, but it can take hours for them to get through.

    As I said in my first email, this has to be a problem with Microsoft because everything else works.

    It got fixed the first time there were a bunch of complaints, and now it's back again, so clearly someone knows how to correct.

    Please fix this.

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  2. Anonymous
    2024-09-21T17:15:36+00:00

    It has to be an outlook/Microsoft issue because Gmail, ISP, Facebook, Instagram and messanger work fine in hub and have never had this problem. Hotmail issue has been going on for over a year off and on and many users have had this issue and are still having it. It gets fixed for a while, then starts again, then gets fixed again, then starts.

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  3. Anonymous
    2024-07-24T02:57:31+00:00

    Dear Lilian Hulme-Smith,

    Welcome to Microsoft Community. 

    Hello, I've learnt about your problem. We apologies for any inconvenience caused.

    Generally, the problem of repeatedly requiring a password link may stem from the fact that your version of Outlook is not up-to-date, thus making your current Outlook unable to adapt to the new authentication.

    Outlook and other apps are unable to connect to Outlook.com when using Basic authentication - Microsoft Support

    In short there are generally two ways to solve this problem:

    Option 1: Get the latest Outlook email application that supports the new style of authentication

    Users can choose to purchase a new Outlook license, use Outlook included in a Microsoft 365 subscription, or download outlook for free. Microsoft Outlook for iOS and Android | Microsoft 365

    If the device does not support the installation of the latest Outlook email application, it is recommended that you try using the web version of Outlook.com to send and receive email. 

    Option 2: Switch to the Outlook.com/Exchange protocol - Instead of using POP/IMAP and SMTP, create a new Outlook profile and add an Outlook.com account using Automatic Account Configuration, which allows you to add an account using Modern Authentication!

    The following link is for reference:

    Create a new Outlook profile, Create an Outlook profile - Microsoft Support.

    To add an Outlook.com account,https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fadd-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b%23PickTab%3DClassic_Outlook&data=05%7C02%7Cv-yarupeng%40microsoft.com%7C876bc974e7d6438cb7c808dcab8bd109%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638573864244840833%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=dDAMS4Z4hfrlrZ9lhe9b8ig469RHoVWa1jEWmcJJvkQ%3D&reserved=0Add an email account to Outlook for Windows - Microsoft Support.

    If you don't accept method 2 to reconfigure your Hotmail mailbox and don't want to use any version of outlook, new outlook as well as classic outlook, then it is recommended that you refer to this paragraph in the link.

    Once again, I apologize for the inconvenience. Wish you all the best！

    Best regards

    Yolanda - MSFT | Microsoft Community Support Specialist

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