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Hello, I have a shared inbox with multiple users. We receive different types of emails and have folders for each type of email. I have watched multiple videos and followed guides on how to create rules on Outlook but whenever I create a rule in Outlook, they do not work, and the others who have access to the shared inbox do not see the rules I create. I have done rules as simple as "with blank in the senders address move it to the blank folder" and nothing will happen.
Is there a way for everyone who has access to the shared inbox to have the rules I apply?
What could be the reason that my rules are not working?
Thank you,
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Use a web browser to open the shared mailbox. Then create this rule:
I tested it on my shared folder, my test mail gets placed in the folder I tell it to move to.
Hello,
I am trying to get emails from certain senders to automatically go to their designated folders that we have in our shared inbox. After I follow the steps to every guide on how to make the rules, the emails do not automatically go into their "assigned" folders. They stay in the main inbox, and we have to manually move them to the folders, which just takes a lot of time due to the number of emails we get.
The other issue that we are running into is that the rules I apply on the desktop version of Outlook are not seen by the others who have access to the inbox. They only see the rules I make if we use the browser version of Outlook, but the rules still have the same issue as I previously mentioned.
I have attached an image of the rule I applied below.
I hope this clears up what I am having trouble with.
Thank you,
Hello Ron,
I did follow the steps above last week and everyone was able to see the rules, but they did not work, and it did not transfer to the desktop version. It only applied to the web version of outlook.
Did you read the article posted in the reply?
In the meantime, kindly go through this Add rules to a shared mailbox - Microsoft Support
Instruction is in there.
I'm not entirely sure about this but I think rules are executed from the top down. So if stop processing more rules is enabled, the rest of the rules below it will not execute. Why don't you try it yourself and tweak it to achieve what you want.
Someone who understands outlook web rules will chime if to correct me if I'm wrong.