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Microsoft deleted All my hotmail e-mails and folders

Anonymous
2024-06-25T15:28:30+00:00

Microsoft changed my Hotmail account to Outlook without my knowledge. I never renamed or did anything. I simply signed in to my Hotmail account at www.hotmail.com, entered my ID and password, and was greeted with "Welcome to Outlook." My entire Inbox was erased! All my past emails, folders, documents, and pictures are gone. It is completely blank.

Where are my emails? I've read the forums and tried everything, including "recover deleted messages," but it says "sorry, unfortunately, there is nothing to recover." Why did Microsoft do this? How do I get my emails back? Where is my old account? Can I log back in and recover my data? It clearly did not transfer over. Is it somewhere in cyberspace?

I want my data back; that's 10 years of my life. My emails are not coming through to Outlook, and I am missing work and important information. This could cost me everything! I need help! Can someone please help me find my emails? I need my life back.

I really want those emails back as I had my childhood associated with those! Please help. Pleaaae :'(

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2024-06-26T03:34:03+00:00

    Dear rida fazal

    Thank you for sharing your concern with us here in the Microsoft Community.

    Sorry you're experiencing this issue.

    It is recommended that you check whether the account in the upper right corner is @hotamil. If it is @outlook.com, it is possible that you have logged in to another account.

    As you said, if you use hotmail, then the mailbox should be @hotmail, not @outlook.

    It is recommended that you log in to www.outlook.live.com  in privacy mode, then enter your full @hotmail account to log in and check whether your mailbox is normal.

    If you confirm that there is no error in the account you logged in, but there is still no email.

    There are several possibilities.

    1. The server is under maintenance and is only temporarily unavailable. You can wait for a while.
    2. If you do not log in to your Outlook.com mailbox at least once within 1 year, Microsoft will close your Outlook.com mailbox and all emails will be deleted.

    You can refer to this website to retrieve your email

    Email is missing from your Outlook.com inbox - Microsoft Support

    You can also contact outlook.com's online support directly to check your account status.

    To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

    I hope the above information is helpful to you.

    Best Regards,

    Peter.Y-MSFT | Microsoft Community Support Specialist

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