Share via

Signature font gets messed up in new Outlook

Anonymous
2024-08-06T09:06:25+00:00

I have this issue where my signature looks great when I send an email, but when I look at the receiver's screen I can see that the fonts are completely different and ugly.

As a company, we don't use default Microsoft fonts but the signature has been the same in the old Outlook for years and I never experienced a similar problem.

Any ideas on how to fix it?

Outlook | Windows | New Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-06T12:16:47+00:00

    Hello,

    Good day! Thank you for reaching out to the Microsoft Community.

    I understand how frustrating it can be to see your email signature look different on the recipient's screen, especially after years of consistent appearance in the old Outlook. Let's work together to find a solution.

    The problem you're experiencing is likely due to differences in how the new Outlook handles custom fonts in email signatures compared to the old Outlook. The new Outlook might not fully support the same custom fonts, causing them to display incorrectly on the recipient's end.

    This is a known issue, and we have received similar feedback from other users. Microsoft is continuously working to improve the new Outlook, and your input is valuable.

    In the meantime, here are some detailed steps you can take to mitigate the issue:

    Check Email Format

    • Open Outlook and go to "Settings" (gear icon).
    • Select "View all Outlook settings."
    • Under "Mail," select "Compose and reply
    • Ensure "Compose messages in this format" is set to HTML.

    Create an HTML Signature:

    • Use an online HTML email signature generator to create your signature.
    • Copy the generated HTML code.
    • Open Outlook and go to "Settings" (gear icon).
    • Select "View all Outlook settings."
    • Under "Mail," select "Compose and reply."
    • In the "Email signature" section, click on the </> (HTML) icon.
    • Paste your HTML code and save your changes.
    • Test by sending an email to yourself and viewing it on a different device or email client.

    Embed Fonts in Signature (If using HTML)

    • Create your signature using an HTML editor that allows for font embedding.
    • Copy the HTML code and paste it into the signature editor in Outlook.

    Use Web-Safe Fonts:

    While custom fonts add a unique touch, they may not be supported on all email clients and devices. Consider using web-safe fonts like Arial, Verdana, or Times New Roman in your signature. These fonts are universally supported and will maintain a consistent appearance across different platforms.

    • Open Outlook and go to "Settings" (gear icon).
    • Select "View all Outlook settings."
    • Under "Mail," select "Compose and reply."
    • In the "Email signature" section, replace any custom fonts with web-safe fonts like Arial, Verdana, or Times New Roman.
    • Save your changes and test by sending an email to yourself and viewing it on a different device or email client.

    Embed Fonts as Images:

    If maintaining your custom font is essential, you can create your signature as an image.

    • Create your signature in an image editing tool like Photoshop, Canva, or an online editor.
    • Save the signature as an image (preferably in PNG format for clarity).
    • Open Outlook and go to "Settings" (gear icon).
    • Select "View all Outlook settings."
    • Under "Mail," select "Compose and reply."
    • In the "Email signature" section, click on the image icon and upload your signature image.
    • Save your changes and test by sending an email to yourself and viewing it on a different device or email client.

    Check Compatibility:

    • If you frequently correspond with specific clients or partners, inquire about the email clients they use.
    • Adjust your signature font and formatting to ensure compatibility with those clients' email systems.

    Test Your Signature

    • Send a test email to different email clients (e.g., Gmail, Yahoo, another Outlook account) to verify how the signature appears.
    • Adjust as necessary based on the results.

    Update Signature Settings:

    • Open Outlook and go to "Settings" (gear icon).
    • Select "View all Outlook settings."
    • Under "Mail," select "Compose and reply."
    • Re-create your signature from scratch, making sure to use the built-in tools for font selection and formatting.
    • Save your changes and test by sending an email to yourself and viewing it on a different device or email client.

    Repair Outlook profile:

    If the issue persists, it's possible that your Outlook profile is corrupted. You can try repairing the profile by following these steps:

    • Close Outlook
    • Press Windows key + R to open the Run dialog
    • Type outlook.exe /resetnavpane and press Enter
    • Open Outlook and check if the signature issue is resolved

    If you continue to experience issues, please provide more details, and we can explore additional solutions together. Your feedback is invaluable, and we're here to help ensure your email communication remains professional and consistent.

    We hope this helps resolve your issue. If you need further assistance, please feel free to reach out.

    Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Appreciate your kind understanding. Have a great day!

    Sincerely,

    Eleni

    0 comments