Is this a scam email?

Question

Is this a scam email?

Anonymous

I got this email but not sure if it is genuine?

Note: I don't know if its relevant (I presume not) but I use a Mac and iPhone but I don't know if my outlook is legacy or new

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Dear Stephen Taylor2

Welcome to Microsoft Community.

I understand that you are having trouble on check if the email is a scam.

First of all, I want to explain to you that this email is indeed sent by Microsoft. Usually, Microsoft will send this email to users who is still using the old version of authentication.

You can refer to the following website:

Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps - Microsoft Support

To find out which version of Mac Outlook you are using, you can refer to:

The new Outlook for Mac - Microsoft Support

What version of Outlook do I have? - Microsoft Support

For your configured Microsoft mailboxes such as Outlook/Hotmail, you may need to remove them from your Outlook or Mail application and add them again, making sure they are selected as the Exchange/Outlook.com protocol when adding them.

Once the addition is confirmed, you do not need to do anything after September 16.

I hope my explanations and instructions can help you.

Thank you for your time and understanding.

Sincerely,

Hardyjoe.J|Microsoft Community Support Specialist

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Is this a scam email?

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