events in calendar are not showing up, how do I fix this?

Dear Peyton

Thanks a lot for your feedback and patience! Very sorry for late reply!

Based on your further description, given that you have updated your outlook desktop client to the latest version but still can't solve your problem, then please kindly refer to following steps to fix your outlook desktop client:

• First please kindly remove your account and then re-add your account to check the result, thanks.
• In addition, please kindly try to use safe mode to check the result: Select Apple menu > Shut Down from your Mac’s menu bar>Wait 10 seconds after your Mac has turned off>After restarting your Mac, hit and hold the Shift key>When you see the login window, release the Shift key>Here click on “Macintosh HD”>Then proceed to login to the user’s account>Finally, Outlook may be used.
• You may try to clear Outlook cache, so Outlook can download all the items from your Exchange account again and check if it makes any difference. For your reference Clear the cache in the new Outlook for Mac - Microsoft Support
• Also in my last reply I mentioned this method and if you didn't try then please kindly try creating a new profile and re-add your account and then check the result, in the process, in order to prevent you from losing important data, please kindly refer to Export items to an archive file in Outlook for Mac - Microsoft Support

In addition, if your problem persists after you update your version, then we have a dedicated team to work on the Outlook for Mac client, in order to help you better and not waste any more time. I recommend you ask our dedicated team for help, where technical engineers specialize in these related issues, and experts will focus on queries to help you further, for more details, kindly see: Contact Outlook for Mac support - Microsoft Support

Sincerely hope that your problem will be solved as soon as possible! Wish you have a wonderful day!

Sincerely

Kerry Chen | Community Moderator

the events do pop up in the web browser version of outlook calendar, just not on the app. I am updated to the newest version of the app. yes, the events will not show up on the calendar itself. I tried to upload a photo but it will not work.

Dear Peyton

Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, to help you better, I still need collect more information to narrow down the scope of question:

• Since you are posting in Outlook desktop client category, please kindly try to use your account to login OWA(outlook web app) **** to check whether you can see events in calendar on outlook web.
• Is it that all the events do not appear on the calendar? Please kindly share with me a screenshot of your calendar page completely, thank you.
• Please kindly check whether your Outlook client has been updated to the latest version, if not, please check the result after updating, thanks.
• If the problem persists after the update, please try to create a new Outlook profile and add your account to check the result. Please note that in order to prevent you from losing important data before this process, please back up your **** data, thanks.

Please kindly believe that I will do my best to do more research and testing to help you further when I get the feedback from you I need.

Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator