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Outlook freezes for a while when sending an email with several recipients

Anonymous
2024-08-26T10:48:25+00:00

Hello everybody !

I recently had a problem with sending an email to multiple recipients using the Microsoft Outlook application.

When I want to send an email to several people (7-8 recipients), the Microsoft Outlook application is blocked for a few minutes, and then the emails are sent. The same thing happens when the "replay" function is used in emails.

I tried to update both Microsoft Office and Windows software, create a new profile in outlook, repair pst file, repair Office, remove add-in and other stuff but I couldn't get it to work permanently.

I want to mention that this only happens on some of the computers, the others work without problems, regardless of the version of Office.

Have you encountered this problem before ?

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-09-02T09:56:51+00:00

    I have deactivated the antiSPAM and so far everything is working normally.

    If Outlook keeps crashing I'll update this post.

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  2. Anonymous
    2024-08-27T10:52:07+00:00

    Was it Eset ?

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  3. Anonymous
    2024-08-27T10:45:35+00:00

    Good morning !

    Thank you for your prompt answer.

    I think I managed to identify the problem, the antivirus that I use for my computers created problems for me.

    Have a good day !

    Cosmin Voicila

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  4. Anonymous
    2024-08-27T10:23:25+00:00

    Same behaviour. Single address OK multiple freeze for few minutes.

    Microsoft 365 Business subscription newest fixpack with Zimbra Connector

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  5. Anonymous
    2024-08-26T12:38:28+00:00

    Hello Cosmin Voicila,

    Have a Good day,

    Thank you for posting to Microsoft Community, we are Happy to assist you.

    First of all, we apologize for the trouble and inconvenience caused to your work! To assist better you, could you please provide us with additional details?

    1. May I know your affected account type (such as Microsoft365 business account, Outlook.com/Hotmail.com/live.com account or third-party account)?
    2. May I know more details regarding your specific Office 365 subscription? Are you using Microsoft 365 Business Basic, Standard, Enterprise, or Education? Alternatively, is it Microsoft 365 Family, Personal, Office 365 Home and Business, Office 365 Home and Student, or a Personal Outlook.com subscription?
    3. May I know what version of Outlook do you have? What version of Outlook do I have? - Microsoft Support.
    4. Does this happened in emails including attachment, hyperlinks ?

    In the meantime, can you follow below steps and check if problem will be solved:

    1. Try to open Outlook In save mode by following

    Right-click the Start button, and click Run.

    Type Outlook.exe /safe, and click OK.

    If it solves this issue try to turn off all add-ins following More on starting Outlook in safe mode and disabling add-ins.

    1. Run the Microsoft Support and Recovery Assistant use the SARA tool About the Microsoft Support and Recovery Assistant - Microsoft Support

    Note: Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

    Best Regards,

    Microsoft Community Moderator

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