lost mail access on iphone error message mail server imap-mail.outlook.com is not responding

This thread started on May 23, 2024 which is then continues on Sep 24. The source of the problem may not be the same.

Those who have problem accessing your mailbox after September 16, follow this instructions:

If you use Apple Mail:

Apple Mail supports Modern Authentication by default when you setup the account as Outlook.com. If you use Apple Mail and you are seeing password prompts or connection errors, this is most likely happening because your account got configured as basic authentication. To mitigate the issue, remove the account and add it back as Outlook.com:

1. Go to Settings > Mail > Accounts.
2. Tap the email account you want to remove from your iPhone, then tap Delete Account. For more information, please go to Add and remove email accounts on iPhone.

Add your account back to Apple Mail:

1. Go to Settings > Mail.
2. Tap Accounts, then tap Add Account.
3. In the Add Account dialog, choose Outlook.com.
   

If removing and re-adding the account does not address the issue, do the following: 

1. Remove the account again.
2. Go to Settings > Safari, then tap Clear History and Website Data.
3. Reboot your iPhone.
4. Add the account back and proceed through the Outlook.com account sign in flow.

Have tried the above. Same issue. From what it appears it has something to do with updates specifically for the iphone. The iphone mail app is obsolete basically. Only the outlook app works. I am not sure if its an update issue or apple no long supports outside services?

My email is not coming through on my iPhone

I cannot accept messages only on my iPhone

Hi. I'm Brian and I'll try to help.

Try changing the server name to outlook.office365.com. Make sure the port is 993 and the encryption is TLS. Since this forum covers Outlook for iOS, can I assume that's what you're using?