Share via

I am receiving e-mails into my Inbox with a 'Delivery has failed to these recipients or groups:' e-mail attached. How can I stop this from happening? They haven't failed.

Anonymous
2024-10-30T14:44:00+00:00

I am receiving e-mails into my Inbox with a 'Delivery has failed to these recipients or groups:' e-mail attached. How can I stop this from happening?

They have never gone into my junk. They just started appearing with this failed delivery e-mail attached. But they are not failed? It's confusing my contacts as they get a failed delivery e-mail.

These are all accepted/confirmed e-mails. Some I have been receiving from for years. Now I get these messges attached.

Any help would be greatly appreciated.

* Changed to a question.

Outlook | Web | Outlook.com | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2024-10-31T03:08:09+00:00

Dear Jane Holehouse,

Welcome to Microsoft Community.

I understand that when you receive the email you get a bounce back indicating that it could not be sent.

This may have something to do with the rules, so please go to https://outlook.live.com and click on the gear icon in the upper right corner that

find “Mail”, check “Rules”, “Junk mail”, “Forwarding” to see if there are any unfamiliar rules, safe senders, or auto-forwarding turned on, etc.

Remove them and your account will be back to normal.

If these rules were not set by you, then your account may have been hacked at some point.

You can read the link below to strengthen the security of your account.

How to help keep your Microsoft account safe and secure - Microsoft Support

Feel free to post back if you need further assistance.

Best Regards,

Jason.YA - MSFT | Microsoft Community Support Specialist

Was this answer helpful?

1 person found this answer helpful.
0 comments

4 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-11-07T02:09:07+00:00

    Hi Jane Holehouse,

    I'm glad to be able to help you. If you encounter other problems when using Microsoft products, you are welcome to ask questions in the corresponding section of the community.

    Best Regards,

    Jason.YA - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-11-07T02:07:45+00:00

    Hi Nana Ama Barnes,

    For the error message you encounter, here is detailed information about it, you can refer to it.

    NDR error codes 550 5.7.703, 550 5.7.705, 550 5.7.708, and 550 5.7.750 - Microsoft Support

    This may require your organization's administrator to fix it.

    Best Regards,

    Jason.YA - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-11-06T16:49:40+00:00

    Thank you very much for your response. This appears to have worked. :-)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-10-31T04:09:33+00:00

    Hello

    I am still not able to send any emails. I am able to receive emails but when i respond or reply it gets bounced back to me with this:

    http://go.microsoft.com/fwlink/?LinkId=526653 AS(4804)'

    Your message wasn't delivered because the recipient's email provider rejected it.

    Diagnostic information for administrators:

    Generating server: VI1P195MB0621.EURP195.PROD.OUTLOOK.COM

    Remote server returned '550 5.7.705 Access denied, tenant has exceeded threshold. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653 AS(4804)'

    Original message headers:

    Was this answer helpful?

    0 comments