Outlook for iPhone Not Syncing New Emails

Hello Joe R302

I apologize for any confusion with the previous instructions. It seems the steps provided may not align with the specific version of the Outlook app you're using on your iPhone.

For more accurate information tailored to your device and app version, I recommend reaching out to Microsoft iOS Support directly through the Outlook app. This will allow you to receive guidance specific to the version and configuration of the app on your device.

To contact them, open the Outlook app, navigate to Settings, select Help & Feedback, and then choose Contact Support. This will allow you to initiate a support request where they can assist with troubleshooting and provide specific steps for your setup. Get in-app help for Outlook for iOS- Microsoft Support

Thank you for your understanding and patience!

Hello Arincandescent,

Good day! Thank you for posting in the community.

Based on the information provided, it seems that the Outlook app for iPhone is not syncing properly for new email notifications, although emails are visible in the native Mail app and Outlook on desktop. Given that you've already tried restarting the app and checking notification settings, here are some additional Microsoft's recommended steps you can take to address this issue:

1. Update the Outlook App: Ensure that the Outlook app on your iPhone is up-to-date. Go to the App Store, search for Outlook, and tap Update if available. Sometimes, bugs causing sync issues can be fixed in the latest versions.
2. Check iPhone Notification Settings:
   • Go to Settings > Notifications > Outlook and make sure Allow Notifications is enabled.
   • Ensure the notification settings are configured properly to allow banners, sounds, and alerts.
3. Reset the Outlook Account in the App:
   • Open the Outlook app and go to Settings.
   • Select your email account and try removing it and re-adding it to see if that resolves the sync issue.
4. Check Background App Refresh:
   • Go to Settings > General > Background App Refresh and ensure that it is enabled for Outlook. This will allow the app to update in the background.
5. Clear Cache and Reinstall the App: If the issue persists, try reinstalling the Outlook app:
   • Delete the Outlook app from your iPhone.
   • Restart the iPhone to clear any residual data.
   • Reinstall the Outlook app from the App Store and set up your account again.
6. Check Email Sync Settings in Outlook:
   • Open the Outlook app, go to Settings, and under Mail, check if sync settings are set to fetch emails at the appropriate interval.
7. Test with Focus or Do Not Disturb Mode: If your iPhone is in Focus mode or Do Not Disturb, it might suppress notifications. Check and disable these modes to confirm they aren't interfering with email notifications.
8. Ensure Exchange/Server Settings are Correct: Since your Outlook on the desktop syncs emails properly, the issue could be with the connection between the iPhone app and the mail server. Verify that Exchange or other server settings are correct and not being blocked by any recent updates or network issues.

If none of these steps resolve the issue, please help me with the following information to consult the issue for further guidance.

• Please confirm whether you're using a Microsoft 365 business account or a personal account (such as outlook.com or hotmail.com)? Please share your account and subscription details in a private message.
• Please share the model and version details of your iOS device.
• Could you please try accessing your email account on a different mobile device and let us know the result? This will help us determine whether the issue is specific to your device or related to the email account.

I have initiated a private message so that you can share the information with us securely.

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I'll wait for your next update in a private message. I will give you more information accordingly.