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No option to "add shared inbox" to Outlook on the web using Microsoft Edge

Anonymous
2024-04-03T15:12:24+00:00

I got permission to be added to my organization's shared inbox. I was able to add the shared inbox on the mobile app and desktop app. However, there is no option to "add shared inbox" when I right-click my primary inbox name as per Microsoft's instructions for "Open and use a Shared Inbox in Outlook on the Web". I tried deleting cache and refreshing as instructed which did not resolve it.

I can access it by clicking on my user initials in the top right corner, clicking "open another mailbox," manually searching for the inbox name by typing it out, and clicking the result which opens that inbox in a new window separate from my main inbox. However, this is very time consuming, and I want to be able to view them in the same window as shown in the instructional video and as it is in the mobile and desktop app versions.

Thanks

Sean

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2024-09-05T10:11:50+00:00

    For anyone discovering this thread in the future, I found the issue - you need to right-click "Folders" NOT your inbox, the select "Add shared folder or mailbox".

    The instructions here are out of date: https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd#articleFooterSupportBridge=communityBridge

    I found the answer here: https://answers.microsoft.com/en-us/msoffice/forum/all/add-shared-folder-option-missing-from-owa/e0ff30cd-b861-452e-b0d9-d12e2622c15d

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  2. Anonymous
    2024-09-13T15:35:35+00:00

    Same issue. No option is displayed. No folders either.
    Instructions ARE outdated.

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  3. Anonymous
    2024-04-04T12:40:17+00:00

    Please right-click on the folder, then select Add shared folder or mailbox to add the shared mailbox.

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  4. Anonymous
    2024-04-04T12:50:38+00:00

    As I said, I tried that and there is no option that appears to add a share folder. I tried attaching a screenshot showing that in my original post but it kept saying the image failed to upload.

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  5. Anonymous
    2024-08-07T10:36:50+00:00

    ImageAs I said, I tried that and there is no option that appears to add a share folder. I tried attaching a screenshot showing that in my original post but it kept saying the image failed to upload.

    Right-click on "Folders"

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