Cannot make Outlook sync with virginmedia email

Dear TonyE_386

Thanks for your reply.

Thank you for giving me the opportunity to assist you. To help other customers who may be facing the same issue, please choose ‘Yes’ underneath the post that had the solution for you. This highlights the information for other customers. Thanks for your cooperation.

Best Regards,

Peter.Y-MSFT | Microsoft Community Support Specialist

Hi

For information the problem appears solved.

I use Norton 360 which has an email protection option and it was this that was stopping Outlook from syncing with my email

Dear TonyE_386

Thank you for your reply.

You might want to contact an agent to double-check that for you.

Have you checked your current network and tried to change the network?

And whether you have installed a third-party firewall or anti-virus software, which may block your mail server connection.

There is an Internet Options in the control panel, in Internet Options in Advanced, click on Restore Security Settings, then you re-check the security tls1.0.1.1.1.1.2.1.3.

Best Regards,

Peter.Y-MSFT | Microsoft Community Support Specialist

Hi

I spent some time with a suport agent without solving the problem. Her end conclusion was that the app password that I was using was incorrect, but afterwards it occurred to me that my phone uses the android mail app to connect to the same virginmedia email. That connects without any problem using exactly the same settings that VM list for Outlook, so I cannot be using the wrong password.

In any case I reset the VM app password. The phone app still works, but Outlook does not. The error message I get in Outlook is now

"We couldn’t connect to the incoming (IMAP) server using the specified encryption method. Please check the incoming (IMAP) server encryption method and try again."

That also suggests that it is not the password that is at fault.

Does that shed any light on the cause of the problem, or do I have to use chat support again?

Regards

Tony

Dear TonyE_386

Thanks for using Microsoft products and posting in the community. 

We understand that you can't connect your virginmedia email within Outlook.

First of all, you can refer to this page for the mailbox configuration of virginmedia email.

IMAP settings (recommended)

• **Host name:**imap.virginmedia.com
• Username: your Virgin Media email address
• Password: your Virgin Media email app password
• Advanced settings SSL encryption: enabled
• Port: 993 (this may be automatically chosen by selecting SSL encryption)

POP3 settings

• Host name: pop3.virginmedia.com
• Username: your Virgin Media email address
• Password: your Virgin Media email app password
• Advanced settings SSL encryption: enabled
• Port: 995 (this may be automatically chosen by selecting SSL encryption)

SMTP settings

• Host name: smtp.virginmedia.com
• Username: your full Virgin Media email address
• Password: your Virgin Media email app password
• SSL encryption: enabled
• Port: 465 (this might not be selected automating by enabling SSL, so please check)
• Authentication: Password

https://www.virginmedia.com/help/broadband/manage-email-settings

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.  

It is recommended that you go to the Control Panel to check your email configuration.

1. Open the Control Panel:
   • In the search box on the taskbar, type control panel, and then select Control Panel.
2. In Control Panel, search for and open the Mail icon.
3. On the Mail Setup - Outlook window, click Email Accounts.
4. On the Account Settings window, select the account you're trying to troubleshoot and select Change.
5. On the Change Account window, check the Incoming mail server and Outgoing mail server settings against those from your email provider. If it's different, update the settings.
6. Under Logon Information, verify you're using the correct User Name and Password associated with your email account.

**Note:**If your email provider requires two-factor authentication, enter the generated passcode they provided instead of your regular password.

1. Click More Settings.
2. On the Internet Email Settings window, select the Advanced tab.
3. Under Server Port Numbers, compare the Incoming server (IMAP) and Outgoing server (SMTP) numbers to those provided by your email provider. If they don't match, manually change them.
4. Additionally, compare the encryption types (next to Use the following type of encrypted connection) for both Incoming and Outgoing servers as well and, if they don't match, manually change them.
5. Click OK, and then click Test Account Settings on the Change Account window.
6. On the Test Account Settings window, check if you have green check marks or red markers:
   • Red markers indicate some or all settings are incorrect. Check your settings and test again. If the test fails, contact your email provider to verify the information.
   • Green check marks indicate a successful test. Click Close, and then click Next and Finish on the Change Account window. Your email should be properly configured.

Change or update email account settings in Outlook for Windows - Microsoft Support

It is also recommended to change a network to eliminate the inability to connect caused by the network.

It is recommended that you check your firewall to see if it is using your mailbox server port.

You can also contact online support to help you check.

Please follow the steps below to contact the Microsoft Online Support: 

Contact - Microsoft Support

1. Enter M365 to search and Click "Sign in to contact Support" at the bottom of the page. 

2. Log in to your Micorsoft account. 

3. Under Products & Services, select "Microsoft 365 and Office". 
4. Under Categories, select "Technical support", and click Confirm. 
5. Click "Chat with a support agent in your web browser". 

I hope the above information is helpful to you.

Best Regards,

Peter.Y-MSFT | Microsoft Community Support Specialist