Outlook/hotmail emails not being received by Prodigy users, in addition to AT&T-related users. It's been months with this problem. Come on, Microsoft- fix this!!!

Dear CarmenClarke1,

Thanks for using Microsoft products and posting in the community. 

I understand that some of your subscribers are not receiving your emails and that this is causing you distress and I understand how you feel.

1. You can try to use another Outlook or Hotmail mailbox to send emails to your usersto see if they can receive the emails.
2. You can have your users add your email as a safe senderto see if they can receive emails.
3. You can have your users check to see if they have added your email address as a blocked sender, and if so, remove your email address from the listto see if they can receive the email.

If none of the above methods work, you can ask your subscribers to contact their email service provider.

You can try contacting customer support and asking if there are any other methods:

1. Open the website: Contact - Microsoft Support
2. Enter MSA in the box below "We're here for you", click "Get Help", and then click "Contact Customer Support" below, (this status must be logged in to your Microsoft account, if you haven't logged in, you can follow step 3)
3. In this section, you need to sign in to your personal Microsoft account

Note: You canonly log in with your personal MSA, and you can't display the correct content when you log in with your company account. If the account cannot be logged in, you can use another account or create a new account to execute;

4. Select "Other Products" in Products & Services, select "Manage Account Security" as a category, and click Confirm
5. You can select "Chat in a web browser and support specialist" to enter the chat window.

Please contact support during business hours.

Thank you for your patience and support.

Have a great day.

Best Regards,

Linda.L-MSFT | Microsoft Community Support Specialist