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Unable to open Word Documents from the New Outlook (without saving)

Anonymous
2024-10-07T17:23:35+00:00

Good day,

I've been troubleshooting this problem since Wednesday (Oct-2-2024).

The issue is when I open an email containing a word and click the open in word button, ms word pops up the following error:

Sorry, we couldn't open

'https://outlook.office.com/owa/wopi/files/ ...."

the rest of the address is a hash of the email that I am signed in with followed by the domain, then some more random numbers and letter then file name I'm trying to open.

For example :

https://outlook.office.com/owa/wopi/files/******@outlook.com/AAMKADJIN215OTgxLTYOM UINGVIMI1hNTg2LTQ2OGZhY2UxMDE0OABGAAAAAACKOWdEB-LNSKZhewS-tw2aBwCpQm HJcgknQq0513tWj-VVAAAAAAEMAACpQmHJcgknQq0513tWj-VVAABISUXSAAABE GAQAEZAIdqGi...

However, when I do the same thing in Outlook (Classic) it works just fine. As in it opens the file in desktop word.

I've cleared the outlook cache, disable add-ins, uninstalled and reinstalled the software. I've tried turning off sync and uninstalling OneDrive. Nothing has worked so far. Also, yes when I save the document and open it, it works but this wasn't necessary before, I could just open the documents without saving it.

A theory I have is that the New Outlook isn't resolving the HTTPS address for the inbox like Classic outlook is.

This problem exist for word docs and excel files but NOT pdfs.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-10-14T22:42:13+00:00

    Dwight, all,

    Are you still seeing this issue? The team thinks this should have been resolved by the service change. Just want to double check before I ask for additional escalation assistance.

    1 person found this answer helpful.
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  1. Anonymous
    2024-10-15T00:12:00+00:00

    I recently fixed this issue with my org, except we were undergoing a domain migration.

    Maybe this might work for you:

    1. Sign out of all O365 apps
    2. Sign out of O365 work/school account in Settings
    3. Close/exit any O365 app processes
    4. Sign back in

    Although I am not certain what kicked in, things were fixed after signing back into O365 and reopening Microsoft Teams.

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  1. Anonymous
    2024-10-10T16:25:52+00:00

    Hey Gabriela,

    Unfortunately, we ran this command and we are still receiving the same error messages. Please update us ASAP when you have an update from the Outlook team on a potential fix. Thank you!

    1 person found this answer helpful.
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  2. Anonymous
    2024-10-07T22:16:15+00:00

    Is the attachment a Word document or is it a link to OneDrive or something else? If its OneDrive make sure you are signed in to it.

    I think the WOPI is the protocol to open the document in Word Online. Are you signed in to Office in your browser? Go to https://www.microsoft365.com/.

    Open Word and make sure its set to open In App, Open file links directly in Office desktop apps - Microsoft Support.

    If it's a file attachment and not a link when I click to preview it shows that Word Desktop is the default.

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  3. Anonymous
    2024-10-07T20:52:53+00:00

    Dear Dwight

    Good day! Thanks for posting in the Microsoft Community. We'll be happy to help!

    First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, given that your issue don't occur in classic outlook for windows desktop client, then since we have a dedicated team working on the new Outlook client, in order to better help you and no longer waste your more time. I recommend that you ask for help from our dedicated team, where technical engineers specialize in these related issues, and experts will focus on inquiries to further assist you, for details, please kindly refer to: Contact support and provide feedback in new Outlook for Windows - Microsoft Support

    Thank you in advance for your understanding. Your patience and cooperation will be highly appreciated. I hope for all the best!

    Sincerely

    Kerry Chen | Community Moderator

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