Adding 365 email account to iPhone

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Adding 365 email account to iPhone

Anonymous

I have 2 outlook accounts. My personal account was added to my new iPhone 15 with no issues. But trying to add my work 365 email account I keep getting the message “this email name does not exist”. They both worked fine on my previous iPhone 12.

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Answer 1

Hi Carol Penny,

Thank you for posting in Microsoft Community, we are glad to assist you here.

Based on your post, we understand you are unable add your M365 account to Outlook on your new mobile device.

To address this issue, can we know where did you install the Outlook app from? Can you try to reinstall it and setup your M365 account first ?
Outlook for iOS and Android | Microsoft 365

If issue persists, we suggest you to contact the specific support team for Outlook iOS as following below steps:

Thank you for your understanding and co-operation, and we looking forward your update.

Regards,

Microsoft Community Moderator

Answer 2

Ron-6928 4,991

Are they both the same domain names (eg: outlook.com)? Which option did you choose when adding your work account?

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Adding 365 email account to iPhone

2 answers