Microsoft account does not display recent sign in activity in security section of the microsoft account

Dear PRH_4848,

Thank you for your patience and cooperation.

I'm glad to hear that after taking the above suggestions, you found that Chrome can be viewed normally. Regarding your latest question, you can refer to the following information:

This is because different browsers have different privacy and security settings, and since your Firefox and Edge are both the latest versions, there may be default settings that you need to check and change:

1. Check the privacy settings of Edge and Firefox to ensure that no options are enabled that prevent tracking or affect cookies. Check the storage options for cookies and site data. Ensure that Edge and Firefox browsers allow cookies from outlook.com. This may result in login activity not being recorded.
2. Some extensions, such as ad blockers or privacy protection tools, may interfere with the login process. Try disabling these extensions before attempting to log in. Log in to Outlook using incognito or privacy mode in Edge or Firefox. This can eliminate the impact of caching or expansion. If login activity can be displayed normally in this mode, the problem is likely related to browser settings or caching.
3. If you use firewalls or security software, make sure they do not interfere with access to Microsoft websites. Simultaneously check VPN/proxy: Ensure that no VPN or proxy services are being used.
4. In addition, you can try logging back into your Microsoft account in Edge and Firefox browsers to see the effect.

Hope this help you, please feel free to let me know how it goes. If there is any deviation in my understanding, please forgive me and provide me with more details. I am more than happy to continue to help you.

Best Regards,

Addie.C - MSFT | Microsoft Community Support Specialist

Hello Addie,

Thank you for your reply. My issue is that for some reason none of the logins into my outlook.com email account using a web browser in my Windows 11 Laptop were previously showing up in recent sign in activity accessed through my Microsoft account. Intiially when I checked recent sign in activity, all I would get was a spinning cursor, and no login information was displayed. I then cleared the cache and cookies in all browsers as you suggested, and then signed into my outlook.com account again using Chrome and this time this latest login showed up in recent sign in activity. However subsequently whenever I have tried logging into my email account using Edge or Firefox, these logins do not show up in the recent sign in activity section for some reason. Is there anything you can suggest to resolve that issue? I am running windows 11 23H2 on my laptop and both Firefox and Edge are the latest versions. Also all windows updates are up to date.

Thanks and kind regards

Dear PRH_4848,

Thanks for using Microsoft products and posting in the community.

I understand that you encountered an issue while checking your account's recent login activity on your mobile device.

You mentioned encountering an error message. Can you provide detailed information or screenshots of the error?

Based on your current description, you can try the following troubleshooting:

Check the network connection: Make sure your device is connected to the Internet and the connection is stable. Try using another network or restarting the router. If VPN is enabled, try disabling it.

Clear browser cache and cookies: Sometimes browser cache or cookie issues may cause email clients to fail to load or update data properly. Try clearing browser cache and cookies, then log in to Outlook.com again to see if there is any improvement.

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix page display problems. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.

Use another device or browser to log in to Outlook.com. Some browser extensions may interfere with the normal functionality of Outlook.com. Try temporarily disabling all extensions and see if the problem persists.

Your more detailed description and provision of details about the issue will help me better understand your problem and provide more targeted and specific solutions.

Best Regards,

Addie.C - MSFT | Microsoft Community Support Specialist