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How do you change the Encoding for Outgoing Messages in New Outlook to UTF-8?

Anonymous
2024-10-28T15:42:29+00:00

In Old Outlook, there were clear instructions on how to change the Encoding for Outgoing Messages to UTF-8 (see below). The path below is no longer available in New Outlook, so how do you change the encoding for outgoing messages in the New Outlook to UTF-8?

Old Outlook Instructions

To change the character set in Microsoft Outlook, you can set the preferred encoding for outgoing messages to Unicode (UTF-8): 

  1. Select File
  2. Select Options
  3. Select Advanced
  4. In the International options section, check the box labeled Automatically select encoding for outgoing messages
  5. Select Unicode (UTF-8) from the drop-down menu
  6. Click OK to save the changes
Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-10-28T19:41:57+00:00

    Dear Erika Balter,

    Good day. After thorough research and consulting, it’s been concluded that the option to change the message encoding directly in new Outlook as the old one is not feasible.

    As workaround set the global encoding policy for Outlook users at the server level Or since New outlook work as outlook on the web follow the steps via this link: Message encoding options in Exchange Server | Microsoft Learn

    We apologize if we are not able to meet your requirements; however, thank you for bringing this to our attention, we will surely raise you concerns to our Product Team and hopefully this can be included in the future updates.

    Please be advised that as a part of the community team, we are here to assist you in troubleshooting and providing information on the availability status of features. The product design, development decisions are taken care by the product team. However, it's important to note that our community team and the Microsoft product development team operate independently. Therefore, for feature suggestions or design-related queries, we always encourage users to directly submit feedback to the Microsoft product team.  In the meantime, please feel free to post this in our Feedback community by visiting Outlook · Community (microsoft.com) as it is a community monitored by our Product team to help improve user experience with Outlook, via feedback given by our valuable customers.

    Currently the only support offered for this product is in-app support that is in direct connection with Product Group. That said, customer need to create an in-app ticket; please refer to Contact support and provide feedback in new Outlook for Windows - Microsoft Support. So you get more information as well.

    Additionally, it is advisable to switch back to use in the old/legacy Outlook, which operates correctly, so consider using the old Outlook as an alternative.

    For other concerns, please do not hesitate to add you post in the Microsoft Community Team. Thank you for choosing Microsoft as your partner in business.SincerelyEben Ezer Tres | Microsoft Community Moderator

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