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Can't Install Hubspot Sales Add-in for Outlook 365

Anonymous
2024-09-11T21:50:26+00:00

Hi all,

I am running Outlook 365 (1.2024.903.200) in an updated Edge browser. I work from home and am not on a network or VPN. I am able to start the install process for the "Hubspot Sales Add-In" (version 3.3, the current version) within the Microsoft store, but every time it "hangs" and I get the message,

"Sorry, we can’t complete this operation right now. Please try again later."

I have tried multiple times throughout the day, and have also tried while "freshly logged in" to my MS account from Chrome. Same thing happens!

Any tips? Thank you in advance.

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2024-09-15T06:14:31+00:00

    Hi, greg_r_77

    Thanks for your response!

    How are things going now after you contacting HubSpot for troubleshooting?

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  2. Anonymous
    2024-09-13T18:57:03+00:00

    Hi Cece,

    As noted before, I am running Outlook 365 (1.2024.903.200) and to my knowledge I am not downloading a desktop extension, as I am not using desktop Outlook. However, when using Hubspot Sales add-in, Hubspot seems to recognize the version of Outlook I am using and I assume attempts to use the correct add-in.

    I will try contacting Hubspot for troubleshooting as well, and provide any updates here.

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  3. Anonymous
    2024-09-13T05:33:29+00:00

    Hi, greg_r_77

    Thank you for your further feedback.

    Are you currently downloading a desktop add-on? If so, please install it instead: knowledge.hubspot.com

    For more details, please refer to knowledge.hubspot.com

    Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology.

    If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.

    Feel free to contact me if you need further help.

    Best Regards,

    Cece | Microsoft Community Support Specialist

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  4. Anonymous
    2024-09-12T13:27:51+00:00

    Hello Cece

    I ran through all of the Troubleshooting Guide and tried all of the suggestions (turning off Firewall, etc.)

    To your questions: Yes, I am logged into the email account (Microsoft Office 365 Account) that needs the plug-in. To be sure, I tried installing the Hubspot Sales Extension with and without Outlook being open; with and without being logged in; etc.

    I have downloaded and installed the extension to my hard drive several times. I deleted them all and tried again. No good. I wonder if I should search out and uninstall Sidekick etc. wherever it has ended up?

    Very frustrated here. Thanks for your help.

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  5. Anonymous
    2024-09-12T03:57:52+00:00

    Hi, greg_r_77

    Welcome to Microsoft Community.

    I realize that you've encountered a problem when adding "Hubspot Sales Add-In" on outlook.com.

    In order to help you further, I need you to share with me more details about this issue.

    • Are you logged in with the email account you want to add the plugin to?
    • If the firewall of your device is on, please try to turn it off and add it again.

    Before hearing from you, please troubleshoot this issue from the aspect referred in this article:

    Troubleshoot user errors with Office Add-ins - Office Add-ins | Microsoft Learn

    Thank you for your cooperation and please let me know how it goes!

    Best Regards,

    Cece | Microsoft Community Support Specialist

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