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Importing 2021 .pst file on outlook - 365 version desktop

Anonymous
2024-11-19T10:06:39+00:00

I am using mac book pro and I bout microsoft 365. I was using outlook 2021 on windows laptop. Now, I am not able to import the old .pst file on outlook 365. can any one help me on this?

Outlook | MacOS | New Outlook for Mac | For business

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Anonymous
2024-11-23T17:17:38+00:00

Dear Umakant Yadav

You are welcome! If you find my answer can help you, please kindly select Yes under any one of my replies, this is very important to the staff like me on this forum, thanks for your cooperation! Have a good day!

Since you have purchased a Microsoft 365 subscription, you can stay with Outlook Legacy as this is the software you have paid for :) Outlook New is free software for everyone.

1.Can I import the .pst file in Outlook New?

Outlook New doesn't support importing .pst files, so please continue to use Outlook Classic.

  1. What is the storage capacity of the old version?

There is no storage capacity for Outlook legacy, but it depends on the mailbox storage limit of your email account, as you have purchased Microsoft 365 subscription, you should have about 50G of mailbox storage.

Best regards

Schale.P-MSFT | Microsoft Community Support Specialist

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Anonymous
2024-11-21T05:33:15+00:00

Hi Umakant Yadav

Thanks for your reply!

Since you have purchased a Microsoft 365 subscription, you can stay with Outlook Legacy as this is the software you have paid for :) Outlook New is free software for everyone.

1.Can I import the .pst file in Outlook New?

Outlook New doesn't support importing .pst files, so please continue to use Outlook Classic.

  1. What is the storage capacity of the old version?

There is no storage capacity for Outlook legacy, but it depends on the mailbox storage limit of your email account, as you have purchased Microsoft 365 subscription, you should have about 50G of mailbox storage.

By the way, what does the storage capacity pop-up say? You can show me with a screenshot :)

Best regards

Schale.P-MSFT | Microsoft Community Support Specialist

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  1. Anonymous
    2024-11-22T18:22:18+00:00

    Hello,

    Thank you for your answer. Now the situation is clear. I thought I paid for Outlook New, and Legacy is some old version for old people. If the Connect version is Legacy to use, I believe all the problems are resolved.

    Your many many thanks...

    Have a great day

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  2. Anonymous
    2024-11-20T15:39:30+00:00

    Hi, Thank you for your courtesy reply.

    I am using the Outlook new.

    I purchased the Microsoft 365 subscription and used the desktop version of Outlook New.

    The import and export tab in Outlook New is greyed (I can't select that).

    However, yesterday I understood that I could use the legacy version to import the .pst file.

    So, I think the problem is resolved in one way.

    but,

    1. can I import the .pst file in Outlook New?
    2. What is the capacity of storage in the legacy version?

    because when I imported around 23 GB of emails, the popup for capacity was showing while sending and receiving new emails.

    However, now I deleted all the added accounts in Outlook and using the old laptop because of this confusion.

    if you answer points 1 and 2, it will be convenient for me to move further.

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  3. Anonymous
    2024-11-19T13:39:54+00:00

    Dear Umakant Yadav

    Welcome to Microsoft Community.

    I'm sorry to hear you're having trouble importing your .pst file. I'd like to help you, but I may need to know more from you to have a better understanding of your situation, so I can give you a more accurate suggestion, please understand :)

    1. What error message did you receive?

    You said that you are not able to import .pst file, is there any error message or something else that prevents you from importing your .pst file? Or did you not even see the entry for importing your .pst file? You can tell me about your situation so that I can have a better understanding of your problem.

    2.What version of Outlook for Mac are you using?

    I would like to know the version number of your Outlook, and I would also like to know if you are using Outlook Legacy or Outlook New?

    I need to know more about your situation so I can help you better, please understand. If you have found anything else worth mentioning, please feel free to contact me and talk about it, thank you for your cooperation and understanding :)

    Best Regards

    Schale.P-MSFT | Microsoft Community Support Specialist

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