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I cannot sign into my Hotmail account

Anonymous
2024-09-25T19:56:39+00:00

Hi,

I’ve been trying to log into my old hotmail account as it is linked to my Facebook account however due to the age of the email address, I can no longer remember the required information to gain access.

The hotmail account is br*****@hotmail.co.uk

When trying to access I no longer have the mobile phone registered to the account as it was c.15 years ago.

I remember I had an Xbox 360 account linked to the email address by the name of Bretus however when inserting these details, I am advised the information provided is not sufficient and therefore no longer access my Facebook account which I have held since around 2004.

Can someone please kindly come back to me to try and provide access.

Many thanks

Brett

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-28T09:28:10+00:00

    Hello,

    Mijn email werkt niet meer, betreft ******@hotmail.com, ook bij het inloggen herkent deze niet het microsoft account. hoe kan ik dit herstellen?

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  2. Anonymous
    2024-09-26T03:15:32+00:00

    Dear Brett Lunnon

    Thank you for posting to Microsoft Community

    I realize that you are having trouble recovering your Microsoft account, your alternate phone number is no longer valid and attempts to recover the account by filling out the recovery form have not been successful.

    I understand your dilemma, and I understand that you would like to restore access to your Microsoft account

    If you are still unable to access your account after submitting a recovery form, you can contact one of our online agents to check the status of your account for you. As the community forum is a public community, we do not have direct access to any user's account information in order to protect their private information, so I can't check your account for you directly, for which I apologize, but I can point you in the right direction, the online agent holds more permissions, information, and expertise than the community, and therefore can handle your issue faster and more efficiently.

    You can click this link to sign in to another personal Microsoft account, or create a new personal Microsoft account, and then follow the step-by-step guide below to get in touch with them.

    Contact Us - Microsoft Support

    Enter your details of the problem e.g. account recovery.

    Then tap Contact Support in the bottom left corner.

    Choose from the following categories: Other Products, Manage Account Security.

    TIPS: Please contact us during local working hours on weekdays, CHAT does not work 24 hours a day.

    I wish you all the best

    Linda.W-MSFT | Microsoft Community Support Specialist

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