New Mail Badge Now in Tray and Not on Outlook Icon

I was able to fix this issue on my Windows 10 desktop. In the Taskbar settings there is a "Show badges on taskbar buttons" Turning this on solved the issue for me.

Hello Brian D McCarthy,

Thank you for your reply,

We are already aware about this issue in window 10 that is why i asked you which window you are using.

We can see that this issue is related to the Windows 10 setting for notification configuration not to Outlook. Troubleshooting your outlook can't change anything we need to adjust some settings in your Windows 10.

Since we are using Windows 11 i can't reproduce the issue in order to check Windows 10 setting. Also, you didn't provide your Outlook version as i asked above.

Microsoft has introduced a new feature called “Taskbar badge notifications” in Anniversary Update which shows small icons or badges on Taskbar buttons of running modern (metro or UWP) apps. These small icons show the number of notifications similar to the notifications count on Action Center’s icon in Taskbar.

For example, if you are running Mail app and have some unread emails, Mail app’s Taskbar button will show the badge on it containing number of unread emails. Similarly if have set an alarm in Alarms & Clock app, the badge on its Taskbar button will show the alarm status. Choose to say you need to check with our windows 10 team via Windows 10 Setup - Microsoft Q&A.

As workaround you can update your window 10 to 11 or you can use some VBA script, you can create a vbs script that called a bash script to notify you or show in the outlook icon however you need to double check the dedicated team as well via Office Development - Microsoft Q&A .

Note: Please some outlook version has a specific support it is important as well to share your outlook version as indicate above

We look forward to your reply.We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.   SincerelyEben Ezer Tres | Microsoft Community Moderator

Hello Brian D McCarthy,

Good morning!

Thank you for publishing in Microsoft Community. We are happy to help you.

Typically, in window 11 to make sure that the option to show the new mail badge in outlook Icon is to make sure the envelope icon in the taskbar is enabled. To do this, you can follow these steps:

• Open Outlook > File > Options > Mail > Under Message arrival, Show an envelope icon in the taskbar should be checked.
• Windows Key+ > Personalization > Taskbar > Select which icons appear on the taskbar > Switch On for Microsoft Outlook

Reference: Turn new message alert pop-up on or off - Microsoft Support

**Note:**To suppress or enable other notifications such as sounds, mouse pointer changes, or displaying an envelope icon in the taskbar, check or clear the respective check boxes for those functions.

However, if the New Mail badge show in the tray instead in outlook icon it can be that you still using window 10, 8 or some old outlook version. Indeed, in Window 10 or window 8 you can the Notification area icon in Windows 10 or window 8. So if you are using organization Pc it can be that it has been customize.

Windows 8
To customize the Notification area icon in Windows 8 use;

1. Right click on the Start Menu button-> Control Panel-> Appearance and Personalization-> Taskbar and Navigation-> button Customize…
2. Find the envelope and click on the dropdown list and configure it from “Only show notifications” to “Show icon and notifications”
3. Press OK twice to close the open windows.

Windows 10
To customize the Notification area icon in Windows 10 use;

1. Start-> Settings-> Personalization-> Taskbar-> Select which icons appear on the taskbar
2. Locate the entry for Microsoft Outlook that has the envelope icon.
3. Click on the “Off”  toggle button to set it to “On” so that the icon won’t get hidden automatically anymore.

However, to better understand the problem and provide a solution, we need more details from you, please provide us with the following information. Thank you.1-Please may i know the type of the window you are using? Is it window 11,10,8,7 .....2-Please can you share your outlook version screenshot with us as below picture

We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.SincerelyEben Ezer Tres | Microsoft Community Moderator

Edition Windows 10 Enterprise

Version 22H2

Installed on ‎5/‎5/‎2022

OS build 19045.4412

Experience Windows Feature Experience Pack 1000.19056.1000.0

The issue is not that the envelope will not appear, but that it appears in the tray and not on the actual Outlook icon like it used to. 

I have done all of the diagnostic/re[pair steps you cited and still the envelope will not appear on the icon itself, with a red badge indicating the number of unread emails, like it always did until recently.

I am using Windows 10 Enterprise.  Below is a screen shot showing the envelope (circled) on the far right of the tray and not on the Outlook icon. 

Thanks,

Brian