Metered Connection

Hi Thomas Morris1,

Thank you for using Microsoft products and posting in the community.

The message you're seeing in Microsoft Outlook regarding a "metered connection" indicates that your device is connected to a network which may impose additional charges, such as a mobile data connection. Here are my suggestions to improve the problem and allow Outlook to work online:

Check Network Settings

• Go to Settings on your device.
• Navigate to Network & Internet (or similar, depending on your OS).
• Look for the Wi-Fi or Mobile data section depending on your connection type.
• If you're on Wi-Fi, click on the connected network and see if the Metered connection option is toggled on. If so, turn it off.
• For mobile data, you may also want to check that the metered connection settings are appropriate for your usage.

Disable Offline Mode:

• Open Outlook.
• Go to the Send/Receive tab on the ribbon.
• Check if the Work Offline option is activated. If it is, click on it to disable offline mode.

Reconnect to a Non-metered Network:

• If possible, connect to a non-metered network, such as a home Wi-Fi network, to use Outlook without restrictions.

Update Your Device:

• Ensure your operating system and Microsoft Office (including Outlook) are updated to the latest version. Sometimes updates can fix connection-related issues.

Contact Your Network Administrator:

• If you're on a managed network (like in a company), check with your IT department or network administrator to see if there are any settings in place regarding metered connections.

Thank you for your patience and support.😊

I wish you all the best

Vivian - MSFT | Microsoft Community Support Specialist