Share via

Outlook App Not Displaying Images/Pictures

Anonymous
2024-12-17T02:09:03+00:00

My Outlook App is not displaying images or pictures. I get the infamous white box with a red X in the left-hand corner. IT says "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location."

I have already tried:

  1. Open Outlook and go to the “File” tab.
  2. Click on “Options” and select “Trust Center”.
  3. Click on “Trust Center Settings”.
  4. Under “Microsoft Outlook Trust Center”, uncheck the “Don’t download pictures automatically in HTML e-mail messages or RSS items” checkbox.
  5. Click “OK” to save the changes.

I have also gone into Outlook, to File > Options > Trust Center > Trust Center Settings > Automatic Download. Made sure that the "Don't download pictures automatically in HTML e-mail messages or RSS items" option is unchecked.

I have added the email address to the Safe Senders List.

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

19 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-20T15:47:15+00:00

    For some inexplicable reason, the images are now displaying correctly. I have had this same problem in the past wherein the images suddenly don't display and then just as whimsically the problem resolves.

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2025-01-08T03:38:56+00:00

    I already have "Do not save encrypted pages to disk" unchecked. The images are displaying correctly, but that's today. Who knows what tomorrow will bring? This glitch is very capricious as well as extremely annoying.

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2025-01-06T14:16:24+00:00

    Hello Ulrica,

    I have the same problem since months, and similarly to peanutlee33, I tried your proposed remedy, but the symptom persisted.

    Anything else I could try out?

    One important thing: it looks like the images are indeed downloaded, because when i reply or forward the message, then images do immediately appear on the reply/forward message! So it looks like they are indeed accessible and downloaded on disk. However for some reason, they are not displayed on the received message.

    Therefore I do NOT think it's anything related to security, as any security measure would also apply to the new message, given both messages contain the same pointers to the images. Makes sense?

    If it does, this is something related to the rendering of incoming messages only.

    Someone in charge of Outlook design could maybe shed more light?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-12-19T22:32:39+00:00

    I looked into this, and the "Do not save encrypted..." is already unchecked - and unfortunately did not help. Thumb images suddenly showing as red ex's still, despite all efforts, inclduing restarting Outlook

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2024-12-17T09:20:14+00:00

    Dear Sarah5782,

    Thank you for posting in the Microsoft community. 

    I understand that you are unable to display pictures in Outlook. Please allow me to provide some explanations.

    I've read your description. Regarding the inability to display pictures and the prompt "The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location", it indicates that Outlook is unable to access image files on external resources. If the images in the email reference HTTPS URLs, please check whether the Windows security settings block the downloading of images from HTTPS websites.

    1. Open the "Internet Properties panel" (run the command inetcpl.cpl), go to the "Advanced" tab, uncheck the option "Do not save encrypted pages to disk", and then restart Outlook.
    2. Additionally, please check whether your Internet settings allow you to use the TLS 1.2 protocol.

    The following is a discussion among users. Many users have indicated that this solution works. Please refer to it. If this method doesn't work, you can only try some solutions involving modifying the registry. But please first try the above solutions to see if they are effective.

    Outlook 2016 doesn't display all images in some emails | Microsoft Learn

    I hope my explanations can provide you with some references. We appreciate you spend your time working on this issue. Feel free to post back if you need further assistance.  I wish you all the best.

    Best Regards,

    Ulrica.W - MSFT | Microsoft Community Support Specialist

    1 person found this answer helpful.
    0 comments