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Any Help for "That verification method isn't working right now. Please try another method" for personal Hotmail email

Anonymous
2024-12-14T15:25:30+00:00

Hi everyone,

my personal Hotmail email got blocked as I entered wrong password more times. Anyway I am trying to reset my password through verification method which it is only one way through my mobile number , then I received this message "That verification method isn't working right now. Please try another method"

Then I tried the recovery way but i did not work now I am in situation for losing 20 years personal email

any help for that

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-12-15T03:06:01+00:00

    Dear mahmoud hewedyRS.,

    Thanks for your post in Microsoft Community.

    I am really sorry to hear your situation. Your problem is that when you enter your mobile number to verify your account, it asks if you have to try another verification method available, this verification method is not working at the moment.

    *That verification method isn't working right now. Please try another method* indicates this method has been limited by the system due to many recent SMS requests from you or heavy compromised traffic coming from your geographical location. It may require you wait for days to use this method to verify your account again. Sorry for any inconvenience, but please do not attempt to log in or restore your account during this week. Wait a week and try again.

    If you're still not receiving verification codes, you may have to use another phone number, or wait until you can access the phone or email you've listed. To protect your account and its contents, us support agents are not allowed to send verification codes or access and change account details.

    If the above methods are not suitable for you, you can try to recover the form at:

    account.live.com/acsr

    You should try to recall as much information about your account as possible, such as Microsoft products you have used in the past. Also, contact friends with whom you have recently exchanged emails to obtain some email content, and any information about classes, performances, or events that you can remember.

    If it's really urgent for you. You can contact Microsoft's online support team by clicking this link and following the step-by-step instructions below.

    Contact - Microsoft Support

    To contact Microsoft Online Support, please follow these steps:

    1. To search, enter your question and click "Sign in to contact support" at the bottom of the page.
    2. Sign in to another available personal Microsoft account.
    3. Under Products & Services, select "Other Products."
    4. Under Categories, select "**Manage account security"**and click Confirm.
    5. Click on "Chat with a support agent in your web browser".

    TIPS: Please contact us during local business hours on weekdays, CHAT does not work 24 hours a day.

    Sorry again for any inconvenience. Feel free to contact me if you have any questions, I am here to help you further if needed.

    Best regards

    Yolanda - MSFT | Microsoft Community Support Specialist

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