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Outlook keeps asking for password

Anonymous
2024-12-10T10:04:23+00:00

Outlook for Office 365 keeps asking for password, by the error message I can see that this happens when it syncs my calendar.

I have a Microsoft 365 enterprise account.

I´ve tried the steps below

1. Clear Cached Credentials:

  • Close Outlook completely.
  • Go to the Control Panel on your computer.
  • Navigate to "Credential Manager" (you can search for it in the Control Panel).
  • Look for any credentials related to your work account that might be stored there.
  • Remove any credentials that are related to your work account.
  • Restart Outlook and see if the issue persists.

2. Check Account Settings:

  • Open Outlook and go to File > Account Settings > Account Settings.
  • Select the problematic account and click Change.
  • Click More Settings > Security tab.
  • Ensure the option Always prompt for logon credentials is unchecked.

3. Create a New Profile:

  • Go to Control Panel > Mail > Show Profiles.
  • Click Add to create a new profile and set it up with your email accounts.

4. Run Microsoft Support and Recovery Assistant: Microsoft offers a tool that can diagnose and fix many Outlook issues. You can download it here.

5. Repair office instalation using online method

6. Opening outlook in safe mode

  • Open Outlook In save mode by following
  • Right-click the Start button, and click Run.
  • Type Outlook.exe /safe, and click OK.

7. Uninstalling and reinstalling office

8. Check if calendar is published on the internet

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-11T07:24:58+00:00

    Hi César Sousa,

    Have a Good day.

    Thank you for updates regarding your issue.

    From the attached screenshot it seems you are publishing your calendar to internet.

    Furthermore, could you please follow these steps to unpublish you calendar then remove it from your outlook.

    Login to outlook on the web using below url

    https://outlook.office.com

    1. In Calendar view, select Settings

    2. Select Shared calendars.

    3. Under Publish a calendar, select Unpublish.

    Then go to your classic outlook.

    File – Accounting setting – published calendar – select the current calendar and remove it.

    We are looking forward hearing from you.

    Best Regards,

    Microsoft Community Moderator

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  2. Anonymous
    2024-12-10T11:30:40+00:00

    Hello, I tried both uninstall and repair office (online method) last week.

    Just tried safe mode but it also didn´t work.

    I´ve inserted the images with error and office version on the main question.

    Thanks

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  3. Anonymous
    2024-12-10T11:03:14+00:00

    Hi César Sousa,

    Have a Good day.

    Thank you for posting to Microsoft Community, we are Happy to assist you.

    First of all, we apologize for the trouble and inconvenience caused to your work!

    We appreciate our efforts regarding troubleshooting steps you have did.

    To better understand and investigate your issue, may I get some more detailed information from your side:

    · Will you please share me your Outlook version details? Please follow this article What version of Outlook do I have? - Microsoft Support and follow the steps to check.

    Please share screenshot with hide personal and sensitive data

    **In the meantime,**could you follow these steps and check if your issue will be solved?

    · Add-ins issue:

    Sometimes add-ins can conflict with Outlook.

    Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem.

    Open Outlook In save mode by following

    Right-click the Start button, and click Run.

    Type Outlook.exe /safe, and click OK.

    Then turn off add-ins following More on starting Outlook in safe mode and disabling add-ins.

    · If you are using Microsoft 365 business account you could try to uninstall the office application

    uninstall Microsoft office usingMicrosoft tool : Uninstall Office automatically.

    Then login to your account using

    https://office.com

    the in the right corner click on install and more then select install Microsoft office 365.

    • Note: Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

    Best Regards,

    Microsoft Community Moderator

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  4. Anonymous
    2024-12-10T10:44:18+00:00

    I have a Microsoft 365 enterprise account. Mail provider is microsoft

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  5. Anonymous
    2024-12-10T10:32:17+00:00

    You have failed to say what type of mail account or who the mail provider is

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