Hello Ushani S
Thank you for using Microsoft products and posting them to the community.
I understand that you need to check your email. If you want to check your Hotmail email, you can start it in the following common ways:
- Enter the official website of Hotmail (https://outlook.com) directly in the browser, and then log in with your Hotmail account and password to view and manage your email on the web.
- If you have installed the Outlook application or other email software, you can open the Outlook application and enter your Hotmail account information in the Add Account area. After completing the settings, you can receive and view Hotmail emails in the Outlook application.
Why are you unable to access your Hotmail account at present? Can you share more detailed information with us? Please log in to Webmail through the browser to check whether you can manage emails on the network? For Microsoft mailboxes such as Hotmail/Outlook, you can click this link (https://outlook.com) to view.
We look forward to hearing from you. With your help and more detailed information, we can work together to find a solution. Thank you for your cooperation.
We thank you for your patience and understanding.
Forry.F - MSFT | Microsoft Community Support Specialist