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Moved to the US fir work from Canada and now it wont let me sign in

Anonymous
2025-02-08T20:52:14+00:00

Hi! Im having trouble getting my email account recovered. One day my phone told me to log into my email as it signed it self out apparently. And for some reason my password never works when I do that so I had to reset my password. To do that I had to log into my older email. And then that one wouldnt let me sign in either. It gave an option to send a text but I have since changed my number since moving. So I tried the account recovery. But the issue is, I physically cannot go to a known ip address as I am in a different country. And when it asks for recent emails I sent I cant answer because I dont send emails often or even at all.

I just want back into my account so I dont have to change my information on pretty much everything in my life. Credit cards. Student loans, subscription services. And it is giving me zero options other than try account recovery again. Isnt this what the security questions i filled out were for? I just want to get back into my email.

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2025-02-09T06:40:54+00:00

    Dear Tori alaura

    Thank you for posting in the Microsoft Community.

    I understand your situation and needs. But because the Microsoft Community is an open communication platform, the user's personal privacy information will be hidden. Therefore, we do not have the authority to access or operate your account. Thank you for your understanding.

    The only solution I can offer you at the moment is to try to recover it through the recovery form. Thank you for your understanding. I can provide you with some suggestions on the recovery form and hope it will be helpful to you. Or you can contact Microsoft Online Support. They will chat with you individually on the web page and provide real-time help.

    I list these two options below for your reference.

    You need to use a newly registered Microsoft account or an available Microsoft account to restore your account by filling out the form.

    You can find the recovery form button at the following link.

    Help with the Microsoft account recovery form - Microsoft Support

    Here are some tips that can help you Increase the probability of successful recovery. (This is helpful if you are using a device that was previously used to log into your account and using a location where you regularly use that device to fill out forms).

    • Please fill in the personal information you entered when you registered for this account or any personal information you changed.
    • Enter Fill in the account password stage with the password you think is most likely. Do not leave it blank.
    • Please select the Microsoft services you have used and fill in the suggestions below. However, if you have not used the service in question, please skip this question or do not need to check the relevant options.
    • For the Outlook.com section, you can ask a family member, friend, or business contact for help in identifying their email address and informing them of the subject line of any email you send them. If you can only get the recipient's email address and not the subject of the email, you can fill in [none] as the exact subject line of the email. Do not leave it blank. If you have not yet sent an email but have received one, try filling in the Inbox with the email address and indicating the subject line of the email.
    • For the Skype section (hint: please don't leave it blank if possible), try to get the correct Skype username from contacts.
    • For the Xbox section, select the Xbox console you're using, then fill in the Xbox Gamer ID and the associated Host/Device ID. Notes: The recovery form supports up to two attempts in a 24-hour period and recognizes the most recent recovery form each time, so please fill in as much detailed and accurate information as possible.

    You can also contact Microsoft Online Technical Support by clicking on the link below. They will provide more real-time help, guiding you through filling out recovery forms and help with your account.

    Contact - Microsoft Support

    • In the "We're here to help" box below, enter “MSA”, click Get Help, and then click Sign to contact Support.
    • In this section, you will need to register for a personal Microsoft account. Note: You can only register with a personal MSA, a corporate account will not display correctly. If you are unable to connect to this account, you can use another account or create a new account to run.
    • Under "Products and Services", select "Other Products", select "Manage Account Security" as the category and click Confirm.
    • You can access the chat window by selecting " Chat with a Support agent in your Web Browser". Note: Please contact during local business hours.

    I hope that my reply will be helpful to you.

    Best Regards,

    Simon.W - MSFT | Microsoft Community Support Specialist

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