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SCOM email alerts New and Closed

stuart williams 6 Reputation points
2022-07-26T15:11:33.013+00:00

Hi All,

So I work for a business and our infrastructure team is trying to utilise SCOM to its best ability.

We have HTML email alerts from SCOM that look like the image below.
The red is to indicate critical and gain your attention. However, we are curious if when the job is closed (auto/manually) is there away of making the close message have a green banner instead, as it currently displays a red banner?

If so how would this need to be done. Thanks in advance.

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System Center Operations Manager
System Center Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. Andrew Blumhardt 10,051 Reputation points Microsoft Employee
    2022-07-26T22:04:04.38+00:00

    That sounds feasible. The color is defined in the notification channel. You might need two notification rules, one for each resolution state, and each with a difference channel. For example, the "resolved" rules uses a Green channel.

    https://learn.microsoft.com/en-us/system-center/scom/manage-notifications-create-email-channel?view=sc-om-2022#to-enable-an-email-notification-channel

    2 people found this answer helpful.
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  2. stuart williams 6 Reputation points
    2022-07-27T07:49:34.993+00:00

    Cheers I will have ago of this and see what happens.

    So creating two notification rules, should give SCOM the option to send the relevant reply based on the resolution state?

    1 person found this answer helpful.

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