Why am I not receiving a code on my mobile outlook app to verify my identity

Why am I not receiving a code on my mobile outlook app to verify my identity

Yes I have the updated version

Hello jonathan velez1

Thank you for contributing to the Microsoft community

Based on your description, I understand that you were unable to get the verification code, and I understand how you feel.

Check your mobile phone's spam to prevent one-time verification codes from being uploaded to the spam folder. If this is not the case, it may happen that the sending of the verification is delayed or fails for server reasons. Do you have other verification methods on your account and can you access your Personal Vault as normal even if you pass verification through other verification methods?

You can also try the regular program below to see if it works: Troubleshooting verification code issues - Microsoft Support

1. You can try switching networks and logging into your account using the cellular network to see if you can successfully verify your identity.
2. To keep your information safe when you log in, we only show you the last two digits of your phone number or the first two characters of your email address. Make sure you enter the last four digits of your phone number to receive a verification code.
3. You can try changing the IP address, changing the browser (Edge is recommended, if Edge is not working, you can use Edge's InPrivate mode) to see if you can verify your identity successfully.

Since the community team has limited tools and permissions to access account information, you can also contact our customer support team. Microsoft has a dedicated customer support team that will do their best to help you.

1. Open a link to a website - Contact - Microsoft Support
2. In the box under "We'll work for you at any time," type MSA, click "Get Help," and then click "Contact Support" below.
3. In this section, you need to register a personal Microsoft account

Note: You can only use a personal MSA to sign up, and your enterprise account can't display the correct content. If the account cannot be connected, you can use a different account or create a new account to run it;

4. Select "Other Products" under Products & Services, select "Manage Account Security" as the category, and click to confirm
5. You can select "Chat with support specialists in web browser" to access the chat window.

Thank you for your understanding and cooperation. Best regardsKokutou-MSFT |Microsoft Community Support Specialist

i am not receiving verification code on my mobile number kindly resolve my issue so that i may be able to login and use my Microsoft account.

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