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I have a big problem that Microsoft says "account doesnt exist" but i literally own minecraft on it and im worried that i lost all of my data on minecraft

Anonymous
2025-01-06T22:02:22+00:00

Well, i will try my best to explain everything and every detail possible, it starts me trying to login to Minecraft and the usual putting my email on it, but then it says "account doesn't exist" I just thought it was an error so I went to search it how to fix it, I watched some Youtube videos, reddit posts and even Microsoft posts to fix it, but after I realized that it was really late like 1 A.M but it was new years so no big problem I went to sleep.

But now today, I remembered about my Microsoft account and I began to think what if I just put in the search bar "why Microsoft says that my account doesn't exist" and then I started to realize that it was "impossible" to recover it and I was sad, BUT then I realized too, that if I bought Minecraft in that account, does the ownership of the disappear, or if I create a account with the same email address does Minecraft recognize it, ect. and ect.

So the last thing that comes to my mind, is make a post on Microsoft to resolve the problem. But is probably gonna take some days to figure it out.

Thanks for the people that try to help me but "what if you try to recover your account?", "send a letter to the Mods and later they send you one", without my account because its completely deleted from the platform, they cant send me emails to recover it, because the only answer that i'm gonna get is "We can't help because, your Microsoft doesn't exit, Sorry".

Plus I forgot to add something, my account is personal, not for education/for a student, which some tutorials on Youtube, required me to have one to fix the issue.

UPDATE MUST READ: Well my account is completely deleted, which is sad and plus my account is a child account which wasnt in a family group so it got deleted, so now i gotta buy Minecraft again in my new account"

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  1. Anonymous
    2025-01-07T08:21:58+00:00

    Dear Gabriel Castilho1

    Thanks for using Microsoft products and posting in the Community.

    In response to your feedback, if your account has not been canceled by you, then your account has been stolen, a hacker has changed your account information, and you are in a situation where the login prompt for your account does not exist. I understand how you feel about your account being stolen and your desire to get it back as soon as possible.

    With the account does not exist error, it is clear that the hacker has canceled your account and you now need to contact chat immediately to recover your account.

    You need to fill in as much of your account information as possible to prove that you are the account person, especially the subscription information. If your don't have another Microsoft account you can apply for a new account to restore your old one, hope you can restore your account, good luck.

     You can try logging on to the following website

    Contact Us - Microsoft Support

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    Enter your details of the problem e.g. msa.

    Then tap Contact Support in the bottom left corner.

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    Choose from the following categories: Other Products, Manage Account Security.

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    TIPS: Please contact us during local working hours on weekdays, CHAT does not work 24 hours a day.

    Looking forward to your reply.

    Best wishes

    Clark | Microsoft Community Support Specialist

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