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How to obtain, install, enable S/MIME in personal pc in Office 365, Outlook, and or Edge to read an encrypted email in Win 11 and Android 15? Win-10 pc, Win-11 pc,

Anonymous
2025-01-03T12:21:42+00:00

I received a solicited but encrypted email which does not open on Outlook for Android 15 and didn't open on my Win-11 laptop(Office 365 Personal) at first try, then opened with encrypted text disclosed in pink, and on 3rd revisit opened and appeared normal.

All queries in Bing & Google search pointed to S/MIME and various instructions such as: load a certificate; enable in Outlook Settings, etc.

Most instructions including YouTube videos require an IT (I am not a business and my pc is my personal device) and are either undated or go back to 2011. No AI assistant can handle my query.

I have found no instructions which pertain to my versions of Windows & Office 365 & Outlook on any device. The annotated steps refer to click points that don't exist as directed on the screen or within the category they direct me to open. Searching Settings within these three yield "no results for your search".

Do I have to request a SMIME certificate from the originator of the message?

Is SMIME presently integrated in some version (s) of Win-11 or Outlook or Office 365 or Edge?

Can I forward the iteration that finally did open to a colleague with a Win 10 pc and will it display?

Thanks

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2025-01-04T07:11:42+00:00

Dear JohnNSW,

Welcome to Microsoft Community.

I understand that you are unable to read encrypted emails sent to you by other people.

I would be happy to help you, usually encrypted emails are only for business or organizational users, although Outlook 365 supports encryption, the ability to use it depends on the type of account, so for individual users, there may be difficulties in reading encrypted emails. Here are some articles that can help you understand the details of S/MIME encrypted emails, you can click on the links in the articles to learn more.

Send encrypted email messages in Outlook for Windows - Microsoft Support

Encrypt messages by using S/MIME in Outlook on the web - Microsoft Support

For more information on turning on S/MIME in Android you can read the article at the link below.

How do I turn on S/MIME - Microsoft Support

I noticed that you may have a Microsoft 365 subscription, then you can contact chat support for more help.

You can click on the link below to log into your personal Microsoft account and chat directly with chat support.

  1. Open this link Contact Us - Microsoft Support.
  2. Select Microsoft 365. Select personal and families, enter “Office” and click “Get Help”. When the results appear, scroll to the bottom of the page and select the Contact Support option.
  3. Select Microsoft 365 and Office.
  4. In Categories, you can select Technical Support and confirm it.
  5. Then select Chat with a support agent in a web browser.

TIPS: Please contact us during local working hours, CHAT does not work 24 hours a day.

The chat window is one-on-one with a human being, you can communicate with them in the form of chatting about the problems you encountered, and if necessary, you can ask the other party to remote, chat specialists are instantly answering your questions, dealing with the problem more efficiently.

Feel free to post back if you need further assistance.

Best Regards,

Jason.YA - MSFT | Microsoft Community Support Specialist

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  1. Anonymous
    2025-01-05T01:10:45+00:00

    Hi JohnNSW,

    I'm glad my reply was helpful, and if you think so, please click "Yes" below my previous reply to help other users with similar questions find answers quickly, and thank you for using and supporting the community.

    Have a nice day！

    Best Regards,

    Jason.YA - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-01-04T17:43:11+00:00

    Thanks very much for your explanation and leads, Jason.

    In the"old days" Google Search algorithms understood to discriminate inclusive phrases in parentheses and to exclude words and phrases prefixed by a minus sign (-). Now it seems that to Google, Bing, and Amazon, all words or phrases are fair game to generate jumbled non-discretionary responses front-loaded with customized "sponsored" replies keyed to subliminal advertising.

    Your reply is refreshingly responsive.

    Thanks very much!

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