Cannot create a new group in Outlook

I am quite sick of MS non-committal in fixing this. All you get is, what email are you using, what browser are you using, what...yada-yada-yada. This is obviously an issue for those of us who do NOT maintain our own Exchange servers and rely on web access for email usage. I do a newsletter to 64 contacts and for over a year, I have had to manually add all 64 users to the distribution. I WANT A REFUND!

I have the same issue. I used Edge as a browser. It does not matter if I log into my Outlook accounts as a stand along or through 365. It tosses the error that I cannot create the group. If won't also find emails in my contacts if I don't log in locally. I have to use 365 for it so see the contacts. then it refuses to create them in the group. THIS WORKED JUST FINE UNTIL I MOVED TO 365!!!!! Fix this!

I seem to have a similar problem. I have the Outlook App on my system, when I click Create Group it hangs. Left it for more than 10 mins in case it was just taking its time. Only way out is to close Outlook.

Hi,

I have the same problem.

I am the representative of an NGO that has a subscription, free of charge, from the Microsoft program to help NGOs.

It is a work account. Even in this case, I can`t create groups in the new Outlook account.

When I try to create groups, the app blocks, and I can only close it from Activity Manager (Ctrl+Alt+Delete).

How can I solve the issue?

Regards,

Iosif

Hello Karen Fletcher3,

Good morning!    Thank you for publishing in Microsoft Community. We are happy to help you.

I am writing to apologize for the inconvenience you have experienced while trying to add names to a group in the new Outlook. We understand how frustrating this can be and appreciate your patience as Microsoft moderator we are front line team, reproduce , advise based on our finding.

It appears that some features from the old Outlook are not yet available in the new Outlook. Based on your description, we are a bit unclear about the specific issue you are facing.

1-Could you please clarify whether you are unable to create a new group in the new Outlook, or if you are having trouble adding new members to an existing group after sending an email to the group?

2-From where exactly the issue happen since you are referring Firefox or Google and your post the issue in new outlook. Are facing the issue in new outlook or in outlook on the web ? If it is possible can you share some screenshot of your issue.

3-what kind a type of the account you are using in outlook ? is it outlook.com account, Hotmail account, family subscription account or professional/educational account.  

4-If you have similar issue listed in our Microsoft community you have already check kindly share with us the link thread as well it can help

The better understanding of the issue, we will do our utmost to assist you promptly.

Note: Create a Group in Outlook - Microsoft Support

Create a Group in new outlook these features are only available to individuals using a work or school account with a qualifying Microsoft 365 subscription. 

We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.   SincerelyEben Ezer Tres | Microsoft Community Moderator