I have finally found the culprit !!! Yahoooooooooooooooooooooooooooooooo!
What was the culprit? Trying to solve same issue here...
New Outlook and thread's emails' preview
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Anonymous
Hello, I use the threaded view, and the preview pane.
When I select an email in the thread, most of the times Outlook does not jump to the related content in the preview pane (a bit of times it does, but just the first time for the "lucky" emails).
Microsoft says Outlook does not jump by design, but then why it sometimes does?
It's very frustrating having a preview pane that doesn't preview at all.
May you try by yourself and give a feedback please?
Any of you that use the same configuration (threaded emails + preview pane), thank you.
Outlook | Windows | New Outlook for Windows | For home
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6 answers
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Anonymous
2025-01-23T11:05:20+00:00 -
Anonymous
2024-12-11T16:12:03+00:00 I have finally found the culprit !!! Yahoooooooooooooooooooooooooooooooo!
Can you please share the fix? I'm having the same problem.
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Anonymous
2024-12-05T10:03:34+00:00 I have finally found the culprit !!! Yahoooooooooooooooooooooooooooooooo!
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Anonymous
2024-12-03T18:06:06+00:00 Hello Pascaline, thank you for your prompt response.
As a matter of fact, that flag is already checked. I can see the text preview, but Outlook does not jump up and down based on the specific email I select on the thread. Or, at least, some times it jumps/scrolls (to the content, of the selected email, in the preview pane), but most of the times does not.
See here please (see it multiple times, maybe the bizarre behaviour is not clear at first glance).
Thank you
Gian
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Anonymous
2024-12-03T16:10:34+00:00 Dear Gian_Matteo
Good day! Thank you for reaching out!
Based on your description regarding "New Outlook and thread's emails' preview" In the new Outlook, you can manage how threaded emails are previewed in the Reading Pane. Here are some steps to help you configure this:
- Open New Outlook for Windows.
- Click on the Settings gear icon in the top right corner.
- In the left-hand menu, select Mail > Layout
- Under Layout, you will see the option message preview text
- Toggle this option to enable the "show preview text" feature.
Please note new Outlook is still in active development, right now. Most settings are in development
To check for upcoming features, you can check Microsoft 365 Roadmap | Microsoft 365.
In the meantime, we sincerely recommend you post your concern as an idea to our Outlook in-app feedback site Contact support and provide feedback within the new Outlook for Windows - Microsoft Support
Our Product Development Team is committed to enhancing the customer experience by continually examining suggestions to include in the design and development of future product upgrades based on your suggestions.
Hopefully, your suggestion will help many users in the future.
Thank you for your time and understanding. For other questions, feel free to add your post to the Microsoft Community team.
Stay safe and healthy. Have a good day!