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Outlook (New) does not work with email server at telia.com

Anonymous
2025-02-20T15:52:50+00:00

Hi

Outlook (new) in Windows 11 has stopped working for email addresses located at telia.com domain.

(stopped for me around feb 15.)

Now I cannot log into my email account at telia.com address using Outlook (new)

I'm using IMAP with the settings required by the Telia email server:

De nya inställningarna som ska användas är:
Ingående mailserver: mailin.telia.com
Ingående port IMAP: 993 med SSL
Utgående mailserver: mailout.telia.com
Utgående port: 465 med SSL
SMTP-autentisering: På (e-postadress och lösenord)

sample info on what works for my telia.com email account:

  1. I can use Outlook on Android (4.2504.2) for my telia.com email.
  2. I can use Outlook (Classic) for my telia.com email on windows
  3. I can use Mozilla Thunderbird for my telia.com email

BUT my preferred email app:

The Outllook (New) does not work with telia.com email accounts

/Björn

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-02-21T09:41:16+00:00

    Dear björnandersson4,

    Welcome to Microsoft Community.

    According to your description, you are having trouble adding an IMAP account in Outlook. Please correct if I've misunderstood.

    I know you have double-checked the IMAP settings (server address, port, encryption method) to ensure they match exactly what your email provider requires. There's possibilities that New Outlook has compatibility issue with your IMAP account. If that's the case, I feel really sorry.

    Since we have a dedicated team working on the new Outlook client, in order to better help you and no longer waste your more time. I recommend that you ask for help from our dedicated team, where technical engineers specialize in these related issues, and experts will focus on inquiries to further assist you, for details, please kindly refer to: Contact support and provide feedback in new Outlook for Windows - Microsoft Support

    Plus, have you contacted your IMAP email service provider about this situation? Let's hear what they say.

    Looking forward to your timely response, I will continue to follow up on your question here.

    Best Wishes,

    Stan.L - MSFT | Microsoft Community Support Specialist

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