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I created a private group in Outlook for our workforce with an E-mail address example of: *********. I have added those in our workforce as group members so we all have access to it. However when someone external to the company tries to e-mail it, the e-mail is rejected and we don't receive it. How can i make it so people not in our group, can e-mail our workforce e-mail address?
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Demi Vesinger,
Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers. This helps others in the community facing similar problems. Thanks for your understanding.
Sincerely,
Nam-D - MSFT | Microsoft Community Support Specialist.
Any owner of the M365 Group can do this themselves;
Group Settings-> Edit-> Set the option; Let people outside the organization email the group.
This, unlike the similar answer of Nam-D, will not require Exchange Administrator permissions.
Hi Demi Vesinger,
Thank you for sharing on Microsoft Community. We are happy to help you here.
When you create an Outlook Private Group, you tenant will automatically create a Microsoft 365 group. By default, the option for "Let people outside your organization email this team" is turn off. Therefore, when external user (outside your organization) emails this group, the email will bounce back.
To turn on this feature, please follow these steps: Go to Exchange Admin Center > Teams and groups > Active teams and groups > Search for this group in Teams and Microsoft 365 groups > Select this group > Settings > tick on "Let people outside the organization email this team > Save. It will take couple of times to take effect.
Note: If you are an end-user, please contact your IT admin to do this for you.
Hope this help. If you think my reply is helpful, could you please use the feedback tool to send feedback for us and mark this as answer?
Because other users will also search information in this community. Your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.
Greatly Appreciate again for your patience and understanding.
I wish you keep safe and wish you all the best in year 2025 as well!
Sincerely,
Nam-D - MSFT | Microsoft Community Support Specialist.